Hotel Front Desk Agent
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Overview
Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$12-$13/hour
Benefits
Paid Holidays
Paid Vacation
Career Development
Job Description
Replies within 24 hours
Benefits:
- Free uniforms
- Paid time off
- Training & development
- Employee discounts
- Flexible schedule
- Free food & snacks
Benefits/Perks
- Competitive wages
- Career Growth Opportunities
- Fun and Energetic Environment
- Paid Ongoing training
- Employee Discounts across 6,000 hotels worldwide (after 90 days of employment)
- PTO Available after 90 days (40 Hours available after 1 year)
- Paid Holidays (If working these days at Time and a half): New Years Day, Independence Day, Thanksgiving and Christmas Day
Position Summary
The Holiday Inn Express & Suites Burleson/Ft Worth is seeking a friendly, dependable, and service-focused Front Desk Agent to join our team.
Our Front Desk Agents are often the first and last people our guests interact with during their stay. This position is responsible for creating a welcoming environment, completing accurate check-ins and checkouts, assisting guests with questions or concerns, and helping ensure every guest has a positive experience.
The ideal candidate is professional, comfortable working with computers, able to remain calm under pressure, and genuinely enjoys helping people.
Primary Responsibilities
- Welcome guests in a friendly and professional manner.
- Complete guest check-ins, checkouts, room assignments, and payment processing.
- Answer incoming telephone calls and respond to guest questions.
- Assist guests with hotel information, directions, local recommendations, and special requests.
- Make, modify, and review hotel reservations.
- Respond promptly and professionally to guest concerns.
- Communicate maintenance, housekeeping, and guest-service needs to the appropriate department.
- Maintain accurate guest accounts, payment information, and shift records.
- Keep the Front Desk, lobby, and surrounding areas clean and organized.
- Follow hotel procedures regarding guest privacy, security, cash handling, and credit-card processing.
- Assist other departments when necessary to support hotel operations.
- Complete additional duties assigned by hotel management.
Qualifications
- Previous hotel, customer-service, retail, or hospitality experience is preferred but not required.
- Strong customer-service and communication skills.
- Basic computer and data-entry skills.
- Ability to handle multiple responsibilities in a fast-paced environment.
- Ability to professionally resolve guest concerns.
- Dependable attendance and punctuality.
- Must be able to work independently and as part of a team.
- Must be available to work a flexible schedule that may include mornings, evenings, weekends, and holidays.
- Friendly and outgoing personality
- Familiarity with hospitality industry standards
- Familiar with Opera PMS a PLUS
- Familiar with IHG Hotels and/or Holiday Inn Express a PLUS
- Proficient in English; knowledge of other languages is a PLUS
- Computer literacy
- Able to resolve issues with a customer-focused orientation
Compensation: $12.00 - $13.00 per hour
About Us
Welcome to Holiday Inn Express & Suites Burleson/Ft. Worth in Burleson, Texas. Our hotel is near Fort Worth, Texas Christian University (TCU), and has easy access to I-35W.
Our hotel is near local attractions and businesses, making it the perfect home base for exploring Burleson and Fort Worth. Enjoy concerts or events at venues such as Dickies Arena, AT&T Stadium, and Globe Life Field. Tour nearby college campuses, including TCU, Texas Wesleyan University, and The University of Texas at Arlington (UTA). Spend a day exploring Fort Worth Stockyards or cities like Waco or Dallas.
Relax in our thoughtfully designed, comfortable rooms with modern amenities, including a Keurig coffee maker, microwave, mini fridge, and all-new 55-inch flat-screen TVs. Start your day right with our complimentary breakfast and coffee. Enjoy the convenience of free parking and Wi-Fi and maintain your fitness routine at our 24-hour fitness center. Experience a restful stay in Burleson, Texas.
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FAQs About Hotel Front Desk Agent Jobs at Holiday Inn Express Burleson/Ft Worth
What is the work location for this position at Holiday Inn Express Burleson/Ft Worth?
This job at Holiday Inn Express Burleson/Ft Worth is located in Burleson, Texas, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Holiday Inn Express Burleson/Ft Worth?
Candidates can expect a pay range of $12–$13 per hour for this role.
What employment applies to this position at Holiday Inn Express Burleson/Ft Worth?
Holiday Inn Express Burleson/Ft Worth lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at Holiday Inn Express Burleson/Ft Worth?
Holiday Inn Express Burleson/Ft Worth is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Holiday Inn Express Burleson/Ft Worth for this role?
Holiday Inn Express Burleson/Ft Worth offers following benefits: Paid Holidays, Paid Vacation, and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Holiday Inn Express Burleson/Ft Worth?
You can apply for this role at Holiday Inn Express Burleson/Ft Worth either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.