Hotel Front Desk Agent
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Overview
Schedule
Flexible-schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$14-$18/hour
Job Description
Benefits:
- Employee discounts
- Paid time off
Job Summary:The Front Desk Agent is the first point of contact for guests and plays a key role in creating a welcoming and positive experience. This position is responsible for managing guest check-ins and check-outs, handling reservations, providing information about the hotel and local area, and ensuring guest satisfaction throughout their stay.
Key Responsibilities:
- Greet guests warmly and provide a friendly, professional first impression
- Check guests in and out efficiently, following hotel procedures
- Handle reservations, cancellations, and modifications accurately
- Answer phone calls and respond to guest inquiries promptly
- Provide information about hotel amenities, services, and local attractions
- Address guest concerns or complaints and escalate when necessary
- Process payments, verify billing information, and maintain accurate records
- Coordinate with housekeeping and maintenance to ensure room readiness
- Maintain a clean, organized, and presentable front desk area
- Follow all safety, security, and privacy policies
Qualifications:
- High school diploma or equivalent required; previous hospitality experience required
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to multitask and work in a fast-paced environment
- Basic computer skills; experience with hotel management systems is a plus
- Flexible schedule, including evenings, weekends, and holidays
Physical Requirements:
- Ability to stand for extended periods
- Occasionally lift or move items up to 25 lbs
Work Environment:
- Fast-paced hotel lobby setting with frequent guest interaction
Compensation: $14.00 - $18.00 per hour
Step into relaxation at our trendy hotel in Novi
Part of the Novi shopping and entertainment district, Four Points by Sheraton Detroit Novi presents rooms with thoughtful amenities while featuring two restaurants and flexible event space. We are near major corporations as well as the Suburban Collection Showplace, Twelve Oaks Mall and Fountain Walk.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Hotel Front Desk Agent Jobs at Sheraton
What is the work location for this position at Sheraton?
This job at Sheraton is located in Novi, Michigan, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Sheraton?
Candidates can expect a pay range of $14–$18 per hour for this role.
What employment applies to this position at Sheraton?
Sheraton lists this position under the following employment categories:
- Flexible-schedule
- Full-time
What experience level is required for this role at Sheraton?
Sheraton is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Sheraton?
You can apply for this role at Sheraton either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.