Hotel Front Desk Agent
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$15-$17/hour
Job Description
Benefits:
- Employee discounts
- Paid time off
Position Summary
The Front Desk Agent is responsible for providing outstanding guest service and ensuring a positive guest experience from check-in to check-out. This role serves as the first point of contact for guests and plays a key role in maintaining smooth front desk operations while promoting a welcoming and professional hotel environment.
Key Responsibilities
- Welcome guests and provide efficient check-in and check-out services
- Answer phone calls, emails, and guest inquiries in a professional manner
- Process reservations, cancellations, room assignments, and payment transactions
- Provide guests with information about hotel amenities, services, and local attractions
- Resolve guest concerns and complaints promptly and courteously
- Maintain accurate guest records and update reservation systems
- Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
- Handle cash, credit card transactions, and daily balancing procedures
- Promote hotel services, upgrades, and special offers when appropriate
- Maintain a clean, organized, and professional front desk area
- Follow hotel policies, procedures, and safety standards
Qualifications
- High school diploma or equivalent required
- Previous customer service or hospitality experience required
- Strong communication and interpersonal skills
- Basic computer and data entry skills
- Ability to multitask and work in a fast-paced environment
- Professional appearance and positive attitude
- Strong problem-solving and organizational abilities
- Flexible schedule, including evenings, weekends, and holidays
Physical Requirements
- Ability to stand for extended periods
- Ability to lift up to 25 pounds occasionally
- Ability to perform repetitive tasks such as typing and phone communication
Work Schedule
- Full-time
- Shifts may include mornings, evenings, weekends, and holidays
Compensation & Benefits
- Competitive hourly wage
- Employee discounts on hotel stays
- Paid time off and holiday pay
- Career growth opportunities within the hospitality industry
Compensation: $15.00 - $17.00 per hour
Step into relaxation at our trendy hotel in Novi
Part of the Novi shopping and entertainment district, Four Points by Sheraton Detroit Novi presents rooms with thoughtful amenities while featuring two restaurants and flexible event space. We are near major corporations as well as the Suburban Collection Showplace, Twelve Oaks Mall and Fountain Walk.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Hotel Front Desk Agent Jobs at Sheraton
What is the work location for this position at Sheraton?
This job at Sheraton is located in Novi, Michigan, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Sheraton?
Candidates can expect a pay range of $15–$17 per hour for this role.
What employment applies to this position at Sheraton?
Sheraton lists this role as a Full-time position.
What experience level is required for this role at Sheraton?
Sheraton is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Sheraton?
You can apply for this role at Sheraton either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.