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Hotel Front Desk Agent

Sheraton Augusta HotelAugusta, Georgia
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Overview

Schedule
Full-time
Career level
Entry-level
Remote
On-site
Benefits
Career Development
Tuition/Education Assistance

Job Description

Job Purpose: To make, confirm and cancel reservations for guests in a pleasant, professional and efficient manner, creating a positive impression and helping to increase hotel occupancy.

Job Responsibilities:

  • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.

  • Keep daily records of room availability, rates; "Set the house" (balancing and assigning rooms) daily; block rooms for VIPs daily; complete travel agent commissions and Priority Club updates daily

  • Enforce hotel and company credit policies.

  • Make, confirm and cancel reservations, usually over telephone, fax or other reservation system; track and bill "no-show" guests.

  • Use yield management polices to maximize revenue and occupancy.

  • Complete the Lightspeed and Marriott training courses offered by Marriott within 90 days of hire.

  • May perform duties of a general clerical nature within the hotel.

  • Attend and is involved in monthly front desk meetings.

  • Work closely with sales department to implement strategies to maximize room revenue.

  • May fill-in on front desk.

  • Other duties as assigned.

Education

  • HS Diploma or equivalent

Experience

  • 1 year of previous experience as front desk agent

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FAQs About Hotel Front Desk Agent Jobs at Sheraton Augusta Hotel

What is the work location for this position at Sheraton Augusta Hotel?
This job at Sheraton Augusta Hotel is located in Augusta, Georgia, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Sheraton Augusta Hotel?
Employer has not shared pay details for this role.
What employment applies to this position at Sheraton Augusta Hotel?
Sheraton Augusta Hotel lists this role as a Full-time position.
What experience level is required for this role at Sheraton Augusta Hotel?
Sheraton Augusta Hotel is looking for a candidate with "Entry-level" experience level.
What benefits are offered by Sheraton Augusta Hotel for this role?
Sheraton Augusta Hotel offers following benefits: Career Development and Tuition/Education Assistance for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Sheraton Augusta Hotel?
You can apply for this role at Sheraton Augusta Hotel either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.