Hotel Front Desk Agent (Part Time)

Texas Hotel ManagementLewisville, TX

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Overview

Schedule

Part-time

Career level

Senior-level

Job Description

Texas Hotel Management is currently seeking a friendly and professional Hotel Front Desk Agent (Part Time) to join our dedicated team. As a Hotel Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This is an exciting opportunity for an organized and detail-oriented individual who thrives in a fast-paced environment.In this role, you will be responsible for greeting guests, answering phones, making reservations, and providing information about hotel amenities and local attractions. You will be expected to handle guest inquiries and requests promptly and efficiently, while maintaining a positive and welcoming attitude. Additionally, you will work closely with other hotel staff to ensure a seamless guest experience.Responsibilities

Welcome guests in a warm and friendly manner, providing excellent customer service
Check guests in and out of their rooms, ensuring accuracy and efficiency
Answer incoming phone calls and assist with guest inquiries and requests
Make and modify reservations based on guest needs and availability
Provide information about hotel facilities and services, as well as local attractions and events
Handle guest complaints or concerns, escalating to the appropriate department if needed
Maintain a tidy and organized front desk area, including stocking necessary supplies
Collaborate with other hotel staff to ensure a seamless and enjoyable guest experience

Requirements

High school diploma or equivalent
Prior hotel front desk or customer service experience preferred
Excellent communication and customer service skills
Basic computer skills; PMS experience a plus
Ability to handle check-in/check-out, reservations, and guest inquiries
Professional appearance and positive attitude
Ability to multitask in a fast-paced environment
Flexible to work shifts, including weekends and holidays

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FAQs About Hotel Front Desk Agent (Part Time) Jobs at Texas Hotel Management

What is the work location for this position at Texas Hotel Management?

This job at Texas Hotel Management is located in Lewisville, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Texas Hotel Management?

Employer has not shared pay details for this role.

What employment applies to this position at Texas Hotel Management?

Texas Hotel Management lists this role as a Part-time position.

What experience level is required for this role at Texas Hotel Management?

Texas Hotel Management is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Texas Hotel Management?

You can apply for this role at Texas Hotel Management either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.