Hotel Front Desk Agent
The SunnySunny Isles Beach, FL
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Overview
Schedule
Full-time
Career level
Senior-level
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Front Desk AgentThe Sunny Hotel – Sunny Isles Beach, FLFull-Time About The Sunny HotelSitting right on the sand in Sunny Isles Beach, The Sunny is more than a hotel—it’s a place shaped by genuine hospitality, thoughtful design, and the kind of moments people want to return to. And we’re building a team who knows how to bring that feeling to life, one exceptional guest experience at a time. As a Front Desk Agent, you will organize, confirm, and process all guest check-ins and check-outs; manage room reservations, requests, changes, and cancellations; handle payments and billing; and serve as a reliable source of information and support for every guest. You’ll activate and distribute room keys, relay messages, respond to guest needs, and ensure each interaction reflects The Sunny’s signature service approach—warm, attentive, and authentically caring.QUALIFICATIONS
- Prior cash-handling experience required.
- High School diploma or G.E.D. equivalent.
- Strong communication skills and ability to interact professionally with guests and team members.
- Ability to read, write, and speak English fluently; bilingual Spanish/English a plus.
- Must be able to perform job responsibilities without posing a direct threat to the safety of self or others.
- Customer Service Excellence
- Deliver service that consistently meets or exceeds guest expectations.
- Respond promptly, professionally, and courteously to guest inquiries and concerns.
- Embody The Sunny’s hospitality culture—warm, genuine, and guest-focused.
- Professional Work Habits
- Maintain high standards in appearance, grooming, and uniform guidelines.
- Adhere to attendance and punctuality expectations; return from breaks on time.
- Communicate anticipated absences in advance and accept assignments with a positive attitude.
- Work efficiently with minimal supervision.
- Personal & Professional Development
- Embrace opportunities to learn, grow, and cross-train in other departments.
- Seek clarification when unsure and demonstrate quick learning of new skills.
- Take initiative to solve routine challenges and support continuous improvement.
- Safety & Security
- Follow all hotel safety, emergency, and security protocols.
- Identify and report potential hazards or security risks immediately.
- Engage in safety initiatives and contribute ideas to improve workplace safety.
- Front Desk Operations
- Execute all guest arrival and departure procedures accurately and efficiently.
- Utilize the property’s front desk system confidently to manage reservations and guest accounts.
- Provide accurate information about hotel services, amenities, and local attractions.
- Maintain an organized, welcoming, and guest-ready front desk environment at all times.
- Must be available to work a flexible schedule including AM/PM shifts, weekends, and holidays.
- Multiple tiers of medical coverage
- Dental & vision insurance
- 24/7 Teledoc service
- Free maintenance medications
- Pet insurance
- Hotel & dining discounts
- Tuition reimbursement
- Paid time off (vacation, sick, bereavement & holidays)
- 401(k) with company match
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FAQs About Hotel Front Desk Agent Jobs at The Sunny
What is the work location for this position at The Sunny?
This job at The Sunny is located in Sunny Isles Beach, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at The Sunny?
Employer has not shared pay details for this role.
What employment applies to this position at The Sunny?
The Sunny lists this role as a Full-time position.
What experience level is required for this role at The Sunny?
The Sunny is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at The Sunny?
You can apply for this role at The Sunny either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.