Hotel Front Desk

Homewood Suites, SchenectadySchenectady, NY

$17 - $17 / hour

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Overview

Schedule

Full-time

Career level

Senior-level

Compensation

$17-$17/hour

Job Description

The Homewood Suites by Hilton Schenectady is currently seeking a dynamic, experienced, and motivated individual for the position of Hotel Front Desk. The position requires a high level of professionalism, excellent organization, communication skills, and detail orientation.

This position is responsible for efficiently checking a guest in or out of the hotel in a professional and competent manner. The associate must exceed guest expectations and resolve issues at all times.

Responsibilities and Duties

Enthusiastically greet and welcome every guest upon arrival and throughout their stay.
Create memorable experiences with a warm, welcoming personality that can relate to guests and associates.
Registers guests into the Hotel in a prompt and courteous manner
Checks guests out, processing payments according to established procedures and policies; inquiring about the guest experience to assure the satisfaction of their stay.
Promotes hotel services and facilities. Provides guests with information such as local attractions and directions.
Follow up on guest requests. Handle and resolve guest problems or complaints using standards of service.
Maintains a house bank and keeps an accurate report of daily receipts and deposits.
Handle hotel emergency procedures and situations with maturity and professionalism
Complete knowledge of all hotel rates and promotions
Ensures that the lobby and front desk area is clean, organized, visually appealing, and well-stocked with all necessary supplies.
Properly compiles, completes, and distributes reports to all management and relevant staff.
Reports any maintenance, security, or safety issues to the appropriate staff.
Takes on additional duties as requested by management.
Pay $16.50- $17/hr based on experience

Requirements

General knowledge of front office operations at a hotel
Computer experience.
Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests.
Must be able to work a flexible schedule including weekends and holidays.

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FAQs About Hotel Front Desk Jobs at Homewood Suites, Schenectady

What is the work location for this position at Homewood Suites, Schenectady?

This job at Homewood Suites, Schenectady is located in Schenectady, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Homewood Suites, Schenectady?

Candidates can expect a pay range of $16.5–$17 per hour for this role.

What employment applies to this position at Homewood Suites, Schenectady?

Homewood Suites, Schenectady lists this role as a Full-time position.

What experience level is required for this role at Homewood Suites, Schenectady?

Homewood Suites, Schenectady is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Homewood Suites, Schenectady?

You can apply for this role at Homewood Suites, Schenectady either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.