Hotel Front Desk Supervisor
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Overview
Job Description
Hotel Front Desk Supervisor
Department: Front Office
Job Summary
Directly supervises all front office personnel and ensures proper completion of all front office duties.Directs and coordinates the activities of the front desk, reservations, guest services, scheduling, and telephone.
Reports to:
Assistant Manager or General Manager
Responsibilities and Duties:
Tasks Competencies
1. Participates in the selection of front office personnel.
2. Trains, cross-trains, and retrains all front office personnel
3. Schedules the front office/transportation staff via GM approval
6. Maintains working relationships and communicates with all
7. Ensures that T/A commissions are verified and processed weekly.
8. Verifies that accurate room status/rate plan tracking information is
maintained. And properly communicated.
9. Resolves guest related problems quickly, efficiently, and courteously.
10. Updates group information. Maintains, monitors, and prepares group
requirements. Relays information to appropriate personnel.
11. Reviews and ensures that the nightly audit pack is complete and that
PMS reports are in complete balance
12. Works within the allotted budget for the front office
13. Understands that he/she will be required to work front desk shifts.
14. Ensures that credit card batches are balanced to PMS reports and
successfully submitted each day.
15. Processes weekly invoices for direct bill accts. Updates GM with
weekly aging reports. Posts direct bill payments.
16. Participates in regularly scheduled meetings of front office personnel.
17. Wears the proper uniform/nametags at all times. Requires all front
office employees to wear proper uniforms at all times.
18. Upholds the hotel's commitment to hospitality.
19. Perform any and all duties not specifically outlined above that
are an inherent part of the position. Perform and execute any
requests made by corporate or supervisor in a cooperative
and expeditious manner.
Requisites
Education:
Minimum of two-year college degree. Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Must be able to speak and understand the primary language(s) used by guests who visit the workplace.
Experience:
Minimum of one year of hotel front desk experience, experience handling cash, accounting procedures, and general administrative tasks.
Physical:
Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive
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