Hotel Front Office Manager (Hyatt Experience is Mandatory)

Texas Hotel ManagementFort Worth, TX

Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.¹

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Benefits

Career Development

Job Description

We are hiring an experienced Front Office Manager for our Hyatt House property. This role requires prior experience at Hyatt House or Hyatt Place and strong knowledge of Hyatt brand standards, guest service culture, and operational procedures.

The Front Office Manager will lead the front desk team, ensure smooth daily operations, and maintain exceptional guest satisfaction aligned with Hyatt brand expectations.

Key Responsibilities

Oversee daily front desk operations, including check-in/out, guest relations, and night audit functions
Train, schedule, and lead Front Desk, Guest Services, and Night Audit staff
Ensure full compliance with Hyatt brand standards and service protocols
Collaborate with Housekeeping and Engineering to ensure room quality and readiness
Manage room inventory, rates, and reservations in coordination with Revenue & Sales teams
Handle guest concerns, service recovery, and escalations professionally
Maintain accurate billing, cash handling, and audit processes
Review guest satisfaction scores and execute improvement plans
Prepare departmental reports and participate in leadership meetings

Requirements: Must-Have

Previous experience with Hyatt House or Hyatt Place (Required)
Minimum 2–3 years in Front Office leadership (Supervisor/Assistant Manager/Manager role)

Skills & Competencies

Proficiency in Hyatt systems (Opera/Host, HGS, Reserve, etc.)
Strong leadership & team development skills
Excellent communication and guest service skills
Ability to work weekends, evenings, and holidays based on business needs
Strong problem-solving and conflict resolution abilities

Education

Bachelor's degree in Hospitality or related field (Preferred)
Hyatt brand training/ certifications (Plus)

Preferred Traits

Service-driven and guest-focused
Calm under pressure, solutions-oriented
Strong attention to detail and organizational skills
Experience with extended-stay hotel operations is a plus

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually

FAQs About Hotel Front Office Manager (Hyatt Experience is Mandatory) Jobs at Texas Hotel Management

What is the work location for this position at Texas Hotel Management?

This job at Texas Hotel Management is located in Fort Worth, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Texas Hotel Management?

Employer has not shared pay details for this role.

What employment applies to this position at Texas Hotel Management?

Texas Hotel Management lists this role as a Full-time position.

What experience level is required for this role at Texas Hotel Management?

Texas Hotel Management is looking for a candidate with "Director" experience level.

What benefits are offered by Texas Hotel Management for this role?

Texas Hotel Management offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Texas Hotel Management?

You can apply for this role at Texas Hotel Management either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.