Hotel Front Office Manager (Hyatt Experienced Only)

Texas Hotel ManagementFrisco, TX

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Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Job Description

Mandatory Experience: Hyatt House or Hyatt Place Experience in MandatoryWe are looking for a Front Office Manager with proven experience at Hyatt House or Hyatt Place to join our team. The ideal candidate will have a strong understanding of Hyatt brand standards, guest service excellence, and front office operations.

In this role, you will lead the front desk team, ensure smooth daily operations, and deliver an exceptional guest experience consistent with Hyatt’s reputation.

Responsibilities

Lead daily front desk operations, including check-in/check-out, guest services, and night audit functions
Recruit, train, schedule, and guide Front Desk, Guest Services, and Night Audit staff
Ensure strict adherence to Hyatt brand standards and service protocols
Work closely with Housekeeping and Engineering to maintain room readiness and quality
Manage room inventory, rates, and reservations in partnership with Revenue & Sales teams
Resolve guest concerns and handle escalations professionally and promptly
Oversee billing accuracy, cash handling, and audit processes
Monitor guest satisfaction scores and implement improvement strategies
Prepare operational reports and participate in leadership meetings

Requirements

Previous experience with Hyatt House or Hyatt Place (Required)
2–3 years in a Front Office leadership role (Supervisor, Assistant Manager, or Manager)

Skills & Competencies

Proficient in Hyatt systems (Opera/Host, HGS, Reserve, etc.)
Strong leadership and team development abilities
Excellent communication and guest service skills
Willingness to work weekends, evenings, and holidays as needed
Strong problem-solving and conflict resolution skills

Education

Bachelor’s degree in Hospitality or related field (Preferred)
Hyatt brand certifications/training (Advantageous)

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FAQs About Hotel Front Office Manager (Hyatt Experienced Only) Jobs at Texas Hotel Management

What is the work location for this position at Texas Hotel Management?

This job at Texas Hotel Management is located in Frisco, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Texas Hotel Management?

Employer has not shared pay details for this role.

What employment applies to this position at Texas Hotel Management?

Texas Hotel Management lists this role as a Full-time position.

What experience level is required for this role at Texas Hotel Management?

Texas Hotel Management is looking for a candidate with "Director" experience level.

What is the process to apply for this position at Texas Hotel Management?

You can apply for this role at Texas Hotel Management either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.