Hotel Front Office Manager

The Sagamore ResortBolton Landing, New York

$72,000 - $76,000 / year

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Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Compensation

$72,000-$76,000/year

Benefits

Career Development

Job Description

The Front Office Manager leads daily operations of the Front Desk, Call Center, Concierge, and Bell/Valet/Doorman teams. This role builds a warm, guest-focused culture, ensures standards are consistently met, and partners across the hotel to deliver a seamless arrival and departure experience. The ideal candidate is highly motivated, energetic, positive, and team-oriented.

Rate

$72,000 - $76,000 Annually.

Key Responsibilities

· Manage the Front Office team (Front Desk, Call Center, Concierge, Bell/Valet, and Doorman) and set an approachable, professional tone in all departments.

· Provide exceptional guest service and ensure all team members maintain luxury service standards.

· Create and uphold a positive, team-focused culture with open, timely communication.

· Handle service recovery with empathy and clear communication; follow up to closure.

· Maintain standards and SOPs; keep policies current and implement practical improvements.

· Hire, train, schedule, and coach a guest-focused team; recognize great work and provide timely feedback.

· Serve as Manager on Duty (MOD) as needed to support the operation.

· Manage room inventory (pre-blocking, out-of-order/out-of-service rooms, special requests, connecting rooms, VIPs).

· Communicate clearly on Front Office updates and resort-wide information so all team members have accurate, current details.

· Support the operation hands-on during peak times—assist with check-ins/outs, bell/valet, and the call center as needed.

· Partner with Housekeeping, Engineering, and other departments to reduce wait times and resolve issues quickly.

Qualifications

· 3–5 years of Front Office leadership (Supervisor/Assistant FOM or similar) in an upscale or luxury environment.

· Calm, guest-first problem solver with strong judgment.

· Excellent verbal and written communication; clear, professional email/phone etiquette.

· Proficient with PMS and common hotel tools.

· Flexible schedule including weekends and holidays; MOD coverage as assigned.

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FAQs About Hotel Front Office Manager Jobs at The Sagamore Resort

What is the work location for this position at The Sagamore Resort?

This job at The Sagamore Resort is located in Bolton Landing, New York, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at The Sagamore Resort?

Candidates can expect a pay range of $72,000 and $76,000 per year.

What employment applies to this position at The Sagamore Resort?

The Sagamore Resort lists this role as a Full-time position.

What experience level is required for this role at The Sagamore Resort?

The Sagamore Resort is looking for a candidate with "Director" experience level.

What benefits are offered by The Sagamore Resort for this role?

The Sagamore Resort offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at The Sagamore Resort?

You can apply for this role at The Sagamore Resort either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.