Hotel Front Office Supervisor
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$18-$20/hour
Benefits
Paid Vacation
Career Development
Job Description
Benefits:
- Bonus based on performance
- Employee discounts
- Paid time off
- Training & development
Job Summary
The Front Office Supervisor is responsible for supervising front desk staff, maintaining high standards of customer service, resolving guest concerns, and ensuring the efficient operation of the hotel's reception area. This role helps create a positive guest experience while supporting the Front Office Manager in achieving operational goals.
Key Responsibilities
- Supervise the daily operations of the front desk and reception team.
- Welcome guests and ensure efficient check-in and check-out processes.
- Handle guest inquiries, complaints, and special requests professionally.
- Train, mentor, and evaluate front office staff.
- Prepare work schedules and assign daily duties.
- Ensure compliance with hotel policies, procedures, and service standards.
- Monitor room availability, reservations, and occupancy levels.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
- Manage cash handling, billing, and payment procedures accurately.
- Prepare daily reports, shift handover notes, and operational records.
- Assist with VIP arrivals, group check-ins, and special events.
- Maintain a clean, organized, and welcoming front desk environment.
- Ensure adherence to health, safety, and security regulations.
Qualifications
- Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- 2–4 years of experience in hotel front office operations, with at least 1 year in a supervisory role preferred.
- Experience using hotel property management systems (PMS), such as Opera or similar software, is an advantage.
Skills and Competencies
- Excellent customer service and interpersonal skills.
- Strong leadership and team management abilities.
- Effective communication in English; additional languages are a plus.
- Problem-solving and conflict-resolution skills.
- Ability to work under pressure and manage multiple tasks.
- Good organizational and time-management skills.
- Proficiency in Microsoft Office and hotel management software.
- Attention to detail and a professional appearance.
Working Conditions
- Flexible to work rotating shifts, including weekends and public holidays.
- Standing for extended periods may be required.
- Fast-paced hospitality environment with direct guest interaction.
This job description can be adapted for hotels ranging from budget properties to luxury resorts, with specific responsibilities adjusted to the hotel's size and service standards.
Compensation: $18.00 - $20.00 per hour
Step into relaxation at our trendy hotel in Novi
Part of the Novi shopping and entertainment district, Four Points by Sheraton Detroit Novi presents rooms with thoughtful amenities while featuring two restaurants and flexible event space. We are near major corporations as well as the Suburban Collection Showplace, Twelve Oaks Mall and Fountain Walk.
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FAQs About Hotel Front Office Supervisor Jobs at Sheraton
What is the work location for this position at Sheraton?
This job at Sheraton is located in Novi, Michigan, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Sheraton?
Candidates can expect a pay range of $18–$20 per hour for this role.
What employment applies to this position at Sheraton?
Sheraton lists this role as a Full-time position.
What experience level is required for this role at Sheraton?
Sheraton is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Sheraton for this role?
Sheraton offers following benefits: Paid Vacation and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Sheraton?
You can apply for this role at Sheraton either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.