Hotel General Manager

Responsible for the upkeep and the efficient, profitable operations of the hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry.

Operational & Financial Oversight  - Budgeting: Ensure all departments meet established goals and submit annual Capital and R&M budgets for corporate approval.  - Financial Compliance: Monitor labor standards, room rate plans, and operating expenses. Manage hotel house banks, petty cash transmittals, and weekly deposits with accurate reconciliations.  - Inventory & Pricing: Oversee room inventory and conduct quarterly competitive rate surveys to ensure price-value assessment.Management & Communication  - Meetings: Lead Daily Huddles, weekly staff meetings, and monthly safety meetings. Participate in corporate revenue, budget, and regional operations calls.  - Performance Audits: Regularly audit departmental procedures and performance, modifying them as necessary to meet franchise and company standards.  - Property Inspections: Conduct daily guest room inspections and bi-weekly property walk-throughs to ensure cleanliness and safety standards.Guest Satisfaction  - Complaint Resolution: Evaluate and resolve guest complaints, monitoring feedback to implement corrective action plans.  - Service Excellence: Promote repeat business by ensuring guests receive flawless service.Human Resources & Training  - Talent Management: Interview, select, and onboard associates, ensuring all I-9 documentation is completed on the first day of employment.  - Staff Development: Ensure managers provide proper training and motivation to all staff members.  - Discipline: Lead all progressive discipline processes alongside a management witness.