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Hotel Guest Service Agent

Holiday Inn Boston Cambridge AreaSomerville, Massachusetts

$19+ / hour

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Overview

Schedule
Full-time
Career level
Entry-level
Remote
On-site
Compensation
$19+/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Join the team at Holiday Inn Boston Cambridge Area as a Hotel Guest Service Agent in Somerville, MA. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming and comfortable stay. Your friendly demeanor and attention to detail will help create memorable experiences that keep our guests coming back.

Responsibilities

  • Greet and welcome guests upon arrival and departure in a professional and courteous manner.
  • Assist guests with check-in and check-out procedures efficiently and accurately.
  • Handle guest requests, questions, and concerns promptly and effectively to ensure high satisfaction.
  • Manage reservations, cancellations, and room assignments using the hotel’s reservation system.
  • Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
  • Process payments and handle billing transactions securely and accurately.
  • Maintain cleanliness and organization of the front desk area.
  • Promote hotel services, amenities, and local attractions for guests.

Requirements

  • Minimum of (1) year experience in guest service or hospitality preferred.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Strong problem-solving skills and a positive attitude.
  • Proficiency with computers and reservation software is a plus.
  • Availability to work mornings, afternoons and evenings, weekends, and holidays.

Benefits

  • Competitive hourly wage of $19.00-$19.00 paid bi-weekly.
  • Opportunities for career growth and advancement within the company.
  • Employee discounts on hotel stays and amenities.
  • Supportive and inclusive team environment.
  • Medical, Dental and Vision
  • Optional supplemental insurances
  • 401(k)
  • Free employee parking

About the Company

The Holiday Inn Boston Cambridge Area is a vibrant and welcoming hotel located in Somerville, MA. We take pride in delivering outstanding hospitality to both business and leisure travelers. As part of the InterContinental Hotels Group family, we are committed to creating memorable guest experiences through excellent service, comfortable accommodations, and a warm atmosphere.

We are an Equal Opportunity Employer.

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FAQs About Hotel Guest Service Agent Jobs at Holiday Inn Boston Cambridge Area

What is the work location for this position at Holiday Inn Boston Cambridge Area?
This job at Holiday Inn Boston Cambridge Area is located in Somerville, Massachusetts, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Holiday Inn Boston Cambridge Area?
Candidates can expect a pay range of $19 (per hour).
What employment applies to this position at Holiday Inn Boston Cambridge Area?
Holiday Inn Boston Cambridge Area lists this role as a Full-time position.
What experience level is required for this role at Holiday Inn Boston Cambridge Area?
Holiday Inn Boston Cambridge Area is looking for a candidate with "Entry-level" experience level.
What benefits are offered by Holiday Inn Boston Cambridge Area for this role?
Holiday Inn Boston Cambridge Area offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Career Development, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Holiday Inn Boston Cambridge Area?
You can apply for this role at Holiday Inn Boston Cambridge Area either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.