Hotel Guest Service Manager

Do you want to work for a great company with competitive benefits and pay? The Embassy Suites by Hilton Seattle North Lynnwood is looking to hire a Guest Service Manager. If you think you'd be a great addition to our team, please apply!Benefits:Medical, dental, and vision offered after qualification period

Competitive performance bonuses - potential for up to $1000 monthly401k with match offered after qualification period

Employee discounts at Hilton Hotels worldwide

Washington State Paid Sick LeaveVacation time accrued based on hours worked10 paid holidays each year

Free parking

Essential Job Functions:Schedules staff based on business demand and ensure all front desk shifts are covered

Assigns duties to front office staff and observes performance to ensure adherence to hotel policies and established operating procedures

Provides training, including safety training, to front desk staff

Selects or assists in the selection of front office staff and completes all new hire paperwork

Reviews front office employee performance and conducts personnel actions such as disciplinary actions, including terminations

Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and all other sensitive documents

Conducts or assists in conducting staff meetings

Adheres to all franchise and company procedures and regulations as well as standard operating procedures

Attends all operation meetings, Revenue calls, group resume and BEO meeting in a timely manner and ensure information is shared with team members

Assists GM in performing daily and weekly property inspections ensuring property is maintained to standard and that all safety equipment and conditions are to code

Takes on projects as assigned by GM and completes them by the due date

Receives and resolves or assists in resolving guest complaints and employee concerns

Performs functions of the General Manager in their absence

Covers shifts on front desk, if needed, to maintain smooth operations

Corresponds with group contacts and travel agents to answer special requests for rooms and rates

Assists with sales and marketing efforts as directed

Answers inquiries pertaining to hotel policies and services

Assists General Manager in annual employee reviews; ensures employee wages follow wage and salary guidelines

Supports General Manager in housekeeping department operations in the absence of a Housekeeping ManagerRequired Education / Certifications / Work/Industry Experience:2+ years of work experience in hotel front desk operations Previous customer service experience required Previous supervisory or management experience preferred

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