Hotel Guest Service Representative
BMI Hospitality ManagementOlympia, WA
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Job Description
Do you want to work for a great company with competitive benefits and pay? The Towneplace Suites by Marriott Olympia is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply!
Benefits:
- Medical, dental, and vision offered after qualification period
- Competitive performance bonuses - potential for up to $600 monthly
- 401k with match offered after qualification period
- Employee discounts at Marriott Hotels worldwide
- Washington State Paid Sick Leave
- Vacation time accrued based on hours worked
- Free parking
- Overtime pay for holidays worked. 10 holidays per year
Job Description:
- Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction
- Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities
- Controls and records financial transactions a front desk
- Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
- Maintains a friendly, cheerful, and courteous demeanor at all times
- Performs other duties as assigned, requested, or deemed necessary by management
- Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations
- Aids other associates and departments to contribute to the best overall performance of the department and the hotel
- Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management
Preferred Skills:
- Strong Computer skills, including Microsoft Office
- Ability to type 40+wpm
- Able to learn new web applications
- Previous customer service experience preferred
- Strong work ethic
- Able to stand for extended periods of time
- Able to lift up-to 20 lbs.
- Must be able to work weekends and holidays
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FAQs About Hotel Guest Service Representative Jobs at BMI Hospitality Management
What is the work location for this position at BMI Hospitality Management?
This job at BMI Hospitality Management is located in Olympia, WA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at BMI Hospitality Management?
Employer has not shared pay details for this role.
What employment applies to this position at BMI Hospitality Management?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at BMI Hospitality Management?
You can apply for this role at BMI Hospitality Management either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.