Hotel Guest Service Representative

BMI Hospitality ManagementLynnwood, WA

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Overview

Remote

On-site

Job Description

Do you want to work for a great company with competitive benefits and pay? The Embassy Suites by Hilton Seattle North Lynnwood is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply!Benefits:Medical, dental, and vision offered after qualification period

Competitive performance bonuses - potential for up to $700 monthly401k with match offered after qualification period

Employee discounts at Hilton Hotels worldwide

Washington State Paid Sick LeaveVacation time accrued based on hours worked

Overtime pay for holidays worked - 10 holidays per year

Free parking

Job Description:Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction

Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities

Controls and records financial transactions a front desk

Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone

Maintains a friendly, cheerful, and courteous demeanor at all times

Performs other duties as assigned, requested, or deemed necessary by management

Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations

Aids other associates and departments to contribute to the best overall performance of the department and the hotel

Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management

Preferred Skills:Strong Computer skills, including Microsoft OfficeAbility to type 40+wpmAble to learn new web applications

Previous customer service experience preferred

Strong work ethic

Able to stand for extended periods of time

Able to lift up-to 20 lbs.Must be able to work weekends and holidays

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FAQs About Hotel Guest Service Representative Jobs at BMI Hospitality Management

What is the work location for this position at BMI Hospitality Management?

This job at BMI Hospitality Management is located in Lynnwood, WA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at BMI Hospitality Management?

Employer has not shared pay details for this role.

What employment applies to this position at BMI Hospitality Management?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at BMI Hospitality Management?

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