Hotel Guest Service Representative
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$18+/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hotel Guest Service Representative, Hampton Inn & Suites Phoenix Downtown
Join a 2025 USA Today Top Workplace Winner!This position comes with a $500 SIGN ON BONUS!!Starting at $18/hour, experienced candidates may qualify for a higher wageMust be able to work a combination of AM and PM shifts 5 days a week, including weekends
Why You’ll Love Working Here
The Hotel Guest Service Representative position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.
We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Hampton Inn & Suites Phoenix Downtown.
How You’ll Make An ImpactThe Hotel Guest Service Representative provides courteous, prompt service to our guests by answering the property’s phones, making reservations, checking guests in/out and interacting with guests in a friendly and professional manner to create a memorable personalized experience.
- Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment
- Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ requests and complaints to meet and exceed guest expectations
- Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box"
- Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue
What Success Looks Likes
- Customer service experience
- Accurate cash handling experience
- Strong oral and written communication and interpersonal skills
- Strong attention to detail, organization, and follow-up abilities
- Positive attitude, outgoing, friendly
- Ability to work effectively and efficiently in a fast-paced setting
What Will You Get At NCG Hospitality?The Hampton Inn & Suites Phoenix Downtown is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.
Career Development
- Personalized career pathing and skill development
- Leadership and mentorship programs
- Educational and certification reimbursement
Team Member Perks
- Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
- Catch of the Day – earn bonuses for going above and beyond to support team and guests
- Everyone Sells – earn cash for bringing in business to our properties
- Paid Volunteer hours – Earn money for community service
Health & Wellness Benefits
- Medical, dental, and vision plans
- Paid sick time and Paid Time Off
- Virtual telehealth access and employee assistance resources
- Monthly health and fitness reimbursement programs
Financial Support
- Same-day pay options
- Referral bonus – earn cash for bringing great team members
- 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
Ready To Grow With Us?
Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.
NCG Hospitality is proud to be an Equal Opportunity Employer.We participate in E‑Verify to confirm work authorization for all new hires.
Compensation: $18.00 per hour
Automate your job search with Sonara.
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FAQs About Hotel Guest Service Representative Jobs at Hampton Inn & Suites
What is the work location for this position at Hampton Inn & Suites?
This job at Hampton Inn & Suites is located in Phoenix Downtown, Arizona, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Hampton Inn & Suites?
Candidates can expect a pay range of $18 (per hour).
What employment applies to this position at Hampton Inn & Suites?
Hampton Inn & Suites lists this role as a Full-time position.
What experience level is required for this role at Hampton Inn & Suites?
Hampton Inn & Suites is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Hampton Inn & Suites for this role?
Hampton Inn & Suites offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Leave, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Hampton Inn & Suites?
You can apply for this role at Hampton Inn & Suites either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.