Hotel Guest Service Representative
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Overview
Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Compensation
$15-$17/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hotel Guest Service Representative, Hilton Garden Inn Maple Grove
Join a 2025 USA Today Top Workplace Winner!Starting at $15.00-$17.00/hour, experienced candidates may qualify for a higher wageFlexible availability required on Monday through Sunday, Holidays, and Weekends is a must
Open to Morning and Evening shifts$500 SIGN ON-BONUS
Why You’ll Love Working Here
The Hotel Guest Service Representative position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.
We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Hilton Garden Inn Maple Grove .
How You’ll Make An ImpactThe Hotel Guest Service Representative provides courteous, prompt service to our guests by answering the property’s phones, making reservations, checking guests in/out and interacting with guests in a friendly and professional manner to create a memorable personalized experience.
- Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment
- Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ requests and complaints to meet and exceed guest expectations
- Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box"
- Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue
What Success Looks Likes
- Customer service experience
- Accurate cash handling experience
- Strong oral and written communication and interpersonal skills
- Strong attention to detail, organization, and follow-up abilities
- Positive attitude, outgoing, friendly
- Ability to work effectively and efficiently in a fast-paced setting
What Will You Get At NCG Hospitality?The Hilton Garden Inn Maple Grove is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.
Career Development
- Personalized career pathing and skill development
- Leadership and mentorship programs
- Educational and certification reimbursement
Team Member Perks
- Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
- Catch of the Day – earn bonuses for going above and beyond to support team and guests
- Everyone Sells – earn cash for bringing in business to our properties
- Paid Volunteer hours – Earn money for community service
Health & Wellness Benefits
- Medical, dental, and vision plans
- Paid sick time and Paid Time Off
- Virtual telehealth access and employee assistance resources
- Monthly health and fitness reimbursement programs
Financial Support
- Same-day pay options
- Referral bonus – earn cash for bringing great team members
- 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
Ready To Grow With Us?
Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.
NCG Hospitality is proud to be an Equal Opportunity Employer.
Compensation: $15.00 - $17.00 per hour
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Hotel Guest Service Representative Jobs at Hilton Garden Inn
What is the work location for this position at Hilton Garden Inn?
This job at Hilton Garden Inn is located in Maple Grove, Minnesota, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Hilton Garden Inn?
Candidates can expect a pay range of $15–$17 per hour for this role.
What employment applies to this position at Hilton Garden Inn?
Hilton Garden Inn lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at Hilton Garden Inn?
Hilton Garden Inn is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Hilton Garden Inn?
You can apply for this role at Hilton Garden Inn either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.