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Hotel Guest Service Representative

SpringHill SuitesRidgeland, Mississippi
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Overview

Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Career Development

Job Description

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.
From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career.
Primary Responsibilities 
  • Greet guests and perform check-in/out procedures 
  • Follow all cash and credit card procedures required by hotel and brand standard
  • Check house count to determine the rooms available for the day 
  • Review credit limit exception report & gets additional approval if necessary
  • Check expected departures for today & clears checkouts or extends stays after check out time
  • Update housekeeping room status when received from housekeeping 
  • Balance departments from daily activity report at the end of shift 
  • Performs cashier shift change when cash is in balance 
  • Explain any of the hotel’s promotional items to each guest checking in & gives them to any guest 
    • who requests them 
  • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to 
    • guests during lags in phone or in-person conversations 
  • Respond promptly to any guests’ inquiries or complaints; Offers alternate solution if guest 
    • demand cannot be met 
  • Demonstrate commitment to servicing the guest by being hospitable and accommodating
  • Document any guest accidents by completing the accident report form 
  • Ability and flexibility to work various shifts including evenings, weekends, and holidays
    • Education/Experience 
  • Experience handling cash and credit card procedures 
  • Attention to detail 
  • Knowledge of the hotel layout, all amenities offered, and all procedures & organization.
  • Knowledge of local geographic area knowledge, area businesses & services, major 
    • highway/street information, and community events & attractions.
    Our company provides equal employment opportunities to all employees and applicants for  employment and prohibits discrimination and harassment of any type without regard to race, color,  religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This  policy applies to all terms and conditions of employment, including recruiting, hiring, placement,  promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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    FAQs About Hotel Guest Service Representative Jobs at SpringHill Suites

    What is the work location for this position at SpringHill Suites?
    This job at SpringHill Suites is located in Ridgeland, Mississippi, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
    What pay range can candidates expect for this role at SpringHill Suites?
    Employer has not shared pay details for this role.
    What employment applies to this position at SpringHill Suites?
    SpringHill Suites lists this position under the following employment categories:
    • Alternate-schedule
    • Full-time
    What experience level is required for this role at SpringHill Suites?
    SpringHill Suites is looking for a candidate with "Senior-level" experience level.
    What benefits are offered by SpringHill Suites for this role?
    SpringHill Suites offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
    What is the process to apply for this position at SpringHill Suites?
    You can apply for this role at SpringHill Suites either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.