Hotel Guest Services Manager

Holiday Inn College DriveBaton Rouge, LA

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Job Description

Our busy hotel is looking for an enthusiastic and detail-oriented customer service professional to be our next guest services manager. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful stay at our property. Other responsibilities include hiring and training staff, resolving guest problems or complaints, and increasing the profitability of the hotel by improving occupancy rates through up-selling strategies. Our ideal is to create an envirorment of happy guest and happy employees . Apply now if you are ready to advance your career with an exciting leadership role!

Compensation:

16 - 19 hourly

Responsibilities:

Utilize up-selling strategies to promote hotel services and amenities to boost occupancy and profitability in the hotel
Ensure consistent standards of guest satisfaction by managing the whole front office operations of the hotel
Evaluate front-office team members' performance while also hiring, training, encouraging teamwork, and setting a high level of customer service standards
Address all guest complaints, concerns, or incidents in a polite, timely, and responsive manner

Qualifications:

Have superb communication skills, management skills, and multitasking skills
Prior hospitality experience of 3 years is required for this position
This role requires a strong emphasis on putting the guest first and providing exceptional customer service

About Company

Holiday Inn College Drive is a 140-room full-service hotel on the College Drive I-10 corridor.

We offer a full bar and restaurant, a huge onsite gym and pool facilities, plus a concierge bar on our top floor.

We routinely offer 5-star service and amenities for our guests and patrons. Look us up for your next group stay or corporate event!

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FAQs About Hotel Guest Services Manager Jobs at Holiday Inn College Drive

What is the work location for this position at Holiday Inn College Drive?

This job at Holiday Inn College Drive is located in Baton Rouge, LA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Holiday Inn College Drive?

Employer has not shared pay details for this role.

What employment applies to this position at Holiday Inn College Drive?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Holiday Inn College Drive?

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