Hotel Housekeeping Manager

Be...an Innovator, a Motivator, a Leader, a Team Player- Most of all, Be Baywood!

With our "It's My Pleasure!" philosophy we have become one of the Nation's fastest growing hotel development & management companies.

Join us as a Housekeeping Manager at ourHome2 Suites Asheville- Biltmore Village located at61 Thompson St Asheville, NC 28803. (Room Count: 117)

Successful Candidate will be able to:

• Minimum 2years hotel experience

• Minimum of 2years management experience

• Bi-lingual (Spanish & English) preferred, as needed for geographic market

• Must possess excellent public relations skills and warm and friendly attitude

Summary

Maintains a high quality of services offered to guests through management of the daily functional areas of the Housekeeping department.  Departmental efforts should maintain established operational standards.

Job Duties

• Interviews, selects & train associates

• Motivates staff through positive reinforcement, and leading by example

• Provides input during the preparation of the annual budget

• Attends required meetings and training

• Conducts departmental and other required meetings for which s/he is responsible

• Ensures that established back-up/emergency procedures (reports, equipment, etc.) are in place

• Ensures that all departmental policies and procedures are adhered to

• Implements Baywood & Brand promotional programs and procedures 

• Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.  

• Monitors cleanliness and neatness of departments for which s/he is responsible.

• Monitors inventory of supplies, placing orders in a timely manner.

• Communicates with other departments, therefore promoting a seamless operation.

• Ensures that all equipment is maintained properly. Routinely inspects equipment

• Ensures proper communication within department by use of meetings, notice boards, logbooks, memos, etc.

• Administers disciplinary action, following company guidelines

• Administers performance appraisals

• Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines.  Ensures proper staffing to service business demands. Provides coverage as needed

• Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required

• Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines

• Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location 

• Participates in safety initiatives and is an integral part of the Safety Committee

• Completes incident reports, taking appropriate action. Notifies appropriate parties

• Performs role of Manager on Duty as needed

• Participates in the BEAR activities and other company sponsored community service & fundraising events

• Additional duties may be added at any time at the discretion of management

Additional Skills: 

• Proficient in Microsoft Office® (Excel, Word)

• Proficient in Google Apps for Work (Docs, Sheets, Mail, Calendar, & Drive)

• Proficient in the hotel’s Property Management System preferred

• Ability to communicate effectively, both written & oral

• Ability to multi-task

• Ability to motivate and lead a team

• Ability to obtain information from various sources, quickly analyze the issue and provide a responsible course of action.

• Ability to operate standard office equipment, including: computer, copier, & printer

• Ability to perform job duties of all positions within the department

• Ability to learn and adhere to Brand & Baywood Hotels’ standards

• Ability to take information from various sources and determine a responsible course of action

• Ability to understand interdepartmental relationships

• Ability to operate office equipment and industry specific software (PMS)

• Ability to remain calm during stressful situations

• Walking and Standing: Frequently

• Sitting: Infrequently

• Bending, Stooping, Reaching: Frequently

• Lifting, Push/Pull: Often

• Driving: Infrequently

• Traveling: Infrequently

Environmental Conditions: 

• Inside: Frequently

• Outside: Moderately Frequently

Baywood Hotels is an Equal Opportunity employer and a drug-free workplace. M/F/Vets/Disabled