Hotel Housekeeping Manager

Be...an Innovator, a Motivator, a Leader, a Team Player - Most of all, Be Baywood!

With our "It's My Pleasure!" philosophy we have become one of the Nation's fastest growing hotel development & management companies.

Join us as a Housekeeping Manager at our Home2 Suites Asheville-Biltmore Village located at 61 Thompson St Asheville NC 28803. (Room Count:117)

Successful Candidate will be able to :

• Minimum 2 years hotel experience
• Minimum of 2 years management experience
• Bi-lingual (Spanish & English) preferred

• Must possess excellent public relations skills and warm and friendly attitude

Summary

Maintains a high quality of services offered to guests through management of the daily functional areas of the Housekeeping department.  Departmental efforts should maintain established operational standards.

Job Duties

• Interviews, selects & train associates
• Motivates staff through positive reinforcement, and leading by example
• Provides input during the preparation of the annual budget
• Attends required meetings and training
• Conducts departmental and other required meetings for which s/he is responsible
• Ensures that established back-up/emergency procedures (reports, equipment, etc.) are in place
• Ensures that all departmental policies and procedures are adhered to
• Implements Baywood & Brand promotional programs and procedures 
• Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.  
• Monitors cleanliness and neatness of departments for which s/he is responsible.
• Monitors inventory of supplies, placing orders in a timely manner.
• Communicates with other departments, therefore promoting a seamless operation.
• Ensures that all equipment is maintained properly. Routinely inspects equipment
• Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc
• Administers disciplinary action, following company guidelines
• Administers performance appraisals
• Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines.  Ensures proper staffing to service business demands. Provides coverage as needed
• Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required
• Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines
• Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location 
• Participates in safety initiatives and is an integral part of the Safety Committee
• Completes incident reports, taking appropriate action. Notifies appropriate parties
• Performs role of Manager on Duty as needed
• Participates in the BEAR activities and other company sponsored community service & fundraising events
• Additional duties may be added at any time at the discretion of management

Additional Skills: 

• Proficient in Microsoft Office® (Excel, Word)
• Proficient in Google Apps for Work (Docs, Sheets, Mail, Calendar, & Drive)
• Proficient in the hotel’s Property Management System  preferred
• Ability to communicate effectively, both written & oral
• Ability to multi-task
• Ability to motivate and lead a team
• Ability to obtain information from various sources, quickly analyze the issue and provide a responsible course of action.
• Ability to operate standard office equipment, including: computer, copier, & printer
• Ability to perform job duties of all positions within the department
• Ability to learn and adhere to Brand & Baywood Hotels’ standards
• Ability to take information from various sources and determine a responsible course of action
• Ability to understand interdepartmental relationships
• Ability to operate office equipment and industry specific software (PMS)
• Ability to remain calm during stressful situations

• Walking and Standing: Frequently
• Sitting: Infrequently
• Bending, Stooping, Reaching: Frequently
• Lifting, Push/Pull: Often
• Driving: Infrequently
• Traveling: Infrequently

Environmental Conditions: 

• Inside: Frequently
• Outside: Moderately Frequently

Baywood Hotels is an Equal Opportunity employer and a drug-free workplace. M/F/Vets/Disabled