Hotel Houseperson_Avalon

Find Your Future in Paradise! 

Catalina Island Company welcomes all guests and visitors to our very special island.  Beyond being warm and courteous, our exceptional team members are knowledgeable and helpful - anticipating and personalizing their service on an individualized basis.

We seek individuals like YOU to create the finest personal service and extraordinary experiences for our guests.  

WHY CATALINA ISLAND COMPANY?

The Catalina Island Company offers more than just a workplace – it is a destination for service, adventure and inspiration!

In 1919, chewing gum entrepreneur William Wrigley Jr. bought nearly every share of the Santa Catalina Island Company until he owned a controlling interest. He then invested millions in his vision to create a "playground for all" on Catalina Island, building infrastructure, a reservoir, Hotel Atwater, Bird Park, and other attractions. In 1921, he made Avalon the Spring Training home of his beloved Chicago Cub’s, building the Catalina Country Club to house the team’s lockers and provide a gathering place for players. The team continued to train on the island until 1951. In 1929, Wrigley built the iconic Catalina Casino, which boasts the world’s largest circular ballroom and the first theatre designed and built to show talking motion pictures. During World War II, the island served as a military training facility and was closed to tourists. The island was a popular spot with Hollywood's elite during the 1930s, 40s, and 50s. It also became a popular location for production companies to shoot movies. More than 500 films, documentaries, commercials, and TV shows have been shot in and around Catalina over the years, especially in Two Harbors on the island's west end. To this day, descendants of William Wrigley Jr. still own the Catalina Island Company and carry on his vision to create a world-class island resort.

We are a welcoming community that believes in fostering a positive, team-oriented atmosphere where every team member plays a part in creating unforgettable memories for our guests.  Join a team that is as vibrant, dynamic, and unique as the island itself!

JOB SUMMARYThe Hotel Houseperson is responsible for creating a fresh and inviting atmosphere for guests by ensuring all areas of the hotel are clean and properly set up.  Responds promptly to requests from guests and other departments.  Identifies and reports preventative or other maintenance issues in public areas or guest rooms.  Performs various tasks to maintain guest rooms, working areas, and the hotel premises in general in a clean and orderly manner.

JOB RESPONSIBILITIESJob duties include, but are not limited to:

• Clean rooms – changing bed linens and emptying trash as well as vacuuming carpets and dusting furniture

• Sort and counting linens for delivery to and by laundry

• Replenish guest supplies, such as hand soap, shampoo, and towels

• Coordinate rooms with front desk for placement of rollaway, cribs, and any other guest requested items

• Ensure all equipment in guest rooms are in proper working order

• Perform light room maintenance duties such as painting, window cleaning, carpet shampooing, etc.

• Clean common areas such as banquet & meeting rooms, public areas including patios and hallways, lobby, etc.

• Assist bellman as needed

• Assist front desk as needed

• Keep linen rooms stocked with clean linens

• Clean and maintaining guest rooms, bathrooms, work areas, furnishings and carpets

• Assist with or setting up hotel events

• Report missing/found articles, damage, or merchandise problems to management.

• Respond at all times in a friendly, helpful manner to guests or other workers.

• Report to work in the required uniform and in adherence with company dress code policy.

• Other duties as assigned

QUALIFICATIONS

• Must be at least 18 years old

• Ability to troubleshoot and resolve maintenance issues efficiently

• Knowledge of proper use of cleaning supplies and techniques

• Awareness of safety precautions for working with cleaning agents

• Ensure adherence to quality expectations and standards.

• Excellent customer service skills for interaction with internal and external guests on a consistent basis

• Ability to work independently and as a team player

• Ability to handle multiple tasks, be creative, and motivated

• Knowledge and ability to use tools and equipment

• Ability to adhere to occupational hazards and standard safety practices

• Must have great attention to detail to ensure safety and overall positive guest experience

• Excellent interpersonal, verbal, and written communication skills

• Able to handle challenging situations calmly and effectively

DETAILSPosition Type:   SeasonalSeason Dates: June-October

SCHEDULEThis position will working an afternoon/evening shift.

HOUSING

The Catalina Island Company offers shared housing as an option for eligible employees at a subsidized rate.  Employees are responsible for paying a portion of the housing cost, typically deducted through payroll. 

Accommodation generally includes shared bedrooms, shared bathrooms and a community kitchen.  Housing is subject to availability and cost will vary based on location. 

Please Note Housing is based on availability and not a guarantee

PAY TRANSPARENCYThe pay for this position $21.00 per hour.

WORK ENVIRONMENT/ PHYSICAL REQUIREMENTS

Most work tasks are performed indoors. Temperature is moderate and controlled by air conditioning systems. Must be comfortable and able to stand for up to 6-8 hours per day.  Must be able to lift up to 20 lbs. occasionally.  Requires dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity.  Talking and hearing occur continuously in the process of communicating with guests, management and team. 

SCHEDULE

This position requires a flexible schedule, with rotating weekday and weekend shifts, including day, night, and holiday hours.

LIFE ON CATALINA ISLAND

• A fast paced, exciting work environment with upward mobility and growth opportunities.

• Meet and engage with people from all over the country and world!

COMPANY PERKS

• Employee discounts and perks – restaurant, hotels and activities. 

• Beautiful island views and a summer of adventure!

BEING YOU AT CATALINA ISLAND COMPANY:We are inclusive of, celebrate our differences, and welcome a broad range of perspectives and ideas without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

We welcome applications from people with disabilities and provide reasonable accommodations as needed for our candidates. Please discuss this with our Talent Acquisition team during our selection process.