Hotel Manager - Waldorf Astoria Park City

Waldorf Astoria Park City is the only luxury, slope-side resort with direct access to Park City Mountain-the largest ski resort in the United States. Guests arrive to effortless alpine elegance, stepping directly onto the Frostwood Gondola just outside our doors. From world-class skiing and a refined mountain spa to evenings spent fireside in thoughtfully appointed residences, the experience is both adventurous and indulgent.

As a flagship luxury destination, Waldorf Astoria Park City offers an unparalleled blend of mountain lifestyle, personalized service, and timeless sophistication.

What Will I Be Doing?

The Hotel Manager serves as a key executive leader, responsible for the day-to-day operations of Waldorf Astoria Park City and the seamless delivery of a world-class luxury experience. This role partners closely with the General Manager to uphold brand excellence, operational integrity, and financial performance-while cultivating a culture of service, engagement, and distinction.

You will lead with presence and purpose, ensuring operational excellence across all departments, while inspiring teams to consistently exceed guest expectations and financial objectives.

Key Responsibilities Include:

• Oversee all daily hotel operations, ensuring flawless execution aligned with Waldorf Astoria brand standards.
• Drive exceptional guest satisfaction through elevated service culture and attention to detail.
• Lead financial performance, ensuring the hotel meets and exceeds profitability and operational goals.
• Foster a highly engaged, service-driven team culture with a focus on talent development, coaching, and succession planning.
• Act as the senior operational leader in the absence of the General Manager.
• Serve as a trusted partner to ownership and corporate leadership, participating in strategic planning and performance reviews.
• Maintain strong community involvement and represent the hotel as a leader within the Park City luxury and hospitality market.
• Interview, coach, counsel, and evaluate leadership and team members to ensure consistent performance excellence.

What are we looking for?

Basic Qualifications:

• Experience managing a property with revenue of $20M or greater and 150+ rooms

• Hotel Manager, AGM or a minimum of two (2) years as an Executive Committee Member or equivalent

• Ability to create positive and strong guest relationships

Preferred Qualifications:

• Strong F&B background
• Experience with Forbes 4 stars standards, training, philosophy
• Acute attention to detail and a high level of commitment to delivering high quality standards
• Performance driven, with strong leadership capability and proven ability to attract, motivate, lead, inspire and direct a talented team towards driving excellent guest and employee satisfaction results
• Hilton brand experience

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality- We're passionate about delivering exceptional guest experiences.
• Integrity- We do the right thing, all the time.
• Leadership- We're leaders in our industry and in our communities.
• Teamwork- We're team players in everything we do.
• Ownership- We're the owners of our actions and decisions.
• Now- We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World's Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members' unique perspectives and voices-along with those of our Guests, Owners, Suppliers, and Partners-to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!

The Benefits- Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Health insurance
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program
• Best-in-Class Paid Time Off (PTO)
• Supportive parental leave
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)