Hotel Manager On Duty (Mod)

Hotel Location: Redmond Inn: 17601 Redmond Way, Redmond, WA 98052

Introduction:

We are seeking a skilled and experienced Manager on Duty to join our team and assist in the day-to-day operations of our business. The Manager on Duty will be responsible for managing a team of employees, overseeing the budget and financial performance of the hotel, and developing and implementing strategies for growth and success. The successful candidate will have strong leadership and problem-solving skills and be able to adapt to changing business needs.Responsibilities:

• Manage a team of employees, including setting performance expectations, providing training and development, and managing employee relations

• Manage reservations and check guests in and out using a computerized system

• Develop and implement strategies for growth and success, including identifying new opportunities and improving existing processes

• Monitor market trends and adapt to changing business needs

• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Must be able to lead housekeeping department as needed, particularly in absence of Head Housekeeper
• Must have a valid driver license and able to support occasional hotel shuttle needs

• Communicate effectively with other team members and management

• Other duties as assigned

Qualifications:

• Minimum of 2 years of experience in a management role

• Strong leadership and problem-solving skills

• Ability to adapt to changing business needs

• Excellent communication and customer service skills

• Flexibility to work day and evenings, weekends, and holidays as needed; rotational

• All applicants will be subject to a standard background check, which may include a criminal history review

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment

• Complimentary public transportation (ORCA: Seattle-Area Regional Buses, Light Rail, Train, Streetcar, Water Taxi, Kitsap Transit, Metro Flex, Monorail, etc.)