Hotel Night Manager
Crescent CareersHouston, Texas
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Overview
Schedule
Full-time
Career level
Director
Job Description
- Serve as Night Manager on Duty (MOD), assuming full responsibility for hotel operations.
- Oversee and coordinate all overnight departmental functions, including Front Desk, Housekeeping, Maintenance, Security, and Food & Beverage (if applicable).
- Ensure smooth shift transitions and communicate effectively with daytime management regarding overnight activities, incidents, and follow-ups.
- Monitor staffing levels, productivity, and performance of overnight team members.
- Address and resolve guest complaints, concerns, and service recovery situations promptly and professionally.
- Act as the primary point of contact for VIP guests and escalated guest issues.
- Ensure a high level of guest satisfaction by upholding brand standards and service expectations.
- Handle conflict resolution between guests and/or staff in a calm and professional manner.
- Respond to and manage all emergency situations including medical incidents, fire alarms, safety hazards, and security issues.
- Ensure compliance with hotel safety, security, and emergency procedures.
- Conduct nightly property walkthroughs to ensure guest safety, cleanliness, and security.
- Liaise with emergency services, law enforcement, or on-call management as required
- Complete incident reports, shift logs, and other required documentation.
- Communicate significant operational or guest-related issues to senior management.
- Ensure the hotel is well-maintained, secure, and presentable throughout the night
- Identify and report maintenance issues or safety hazards.
- Uphold all brand, service, and operational standards.
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FAQs About Hotel Night Manager Jobs at Crescent Careers
What is the work location for this position at Crescent Careers?
This job at Crescent Careers is located in Houston, Texas, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Crescent Careers?
Employer has not shared pay details for this role.
What employment applies to this position at Crescent Careers?
Crescent Careers lists this role as a Full-time position.
What experience level is required for this role at Crescent Careers?
Crescent Careers is looking for a candidate with "Director" experience level.
What is the process to apply for this position at Crescent Careers?
You can apply for this role at Crescent Careers either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.