Hotel Operations

Position Summary

The Hampton Inn Western Ave is seeking an experienced Hotel Operations Person. This position is responsible for supporting the housekeeping department by maintaining cleanliness and organization in public areas, assisting room attendants, delivering supplies, and ensuring guests have a positive experience. This role helps maintain the overall appearance and cleanliness of the hotel while providing excellent customer service

• Assist room attendants with cleaning and preparing guest rooms.
• Deliver linens, towels, amenities, and housekeeping supplies to designated areas.
• Collect and transport dirty linens to the laundry area.
• Stock housekeeping closets and storage rooms.
• Clean and maintain hotel lobbies, hallways, elevators, stairwells, meeting rooms, and other public spaces.
• Vacuum, sweep, mop, dust, and polish assigned areas.
• Remove trash and recyclables from public areas and back-of-house locations.
• Ensure entrances and exterior areas are clean and presentable.
• Respond promptly to guest requests for extra towels, pillows, blankets, and amenities.
• Assist guests with directions and general inquiries.
• Maintain a friendly, professional, and service-oriented attitude.
• Assist with meeting room and banquet setup and breakdown as needed.
• Move furniture, equipment, and supplies throughout the property.
• Support special events and operational needs.
• Follow hotel safety and sanitation standards.
• Report maintenance issues, damage, or safety hazards immediately.
• Properly use cleaning chemicals and equipment.
• Adhere to company policies and procedures.

Qualifications

• High school diploma or equivalent preferred.
• Previous housekeeping, janitorial, or hospitality experience preferred but not required.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Good communication and customer service skills.

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