Hotel Operations Manager

Located in the Rocky Mountains, Chamonix Casino Hotel is where European elegance meets Colorado comfort. At Chamonix, every team member plays a vital role in delivering an exceptional guest experience. Enjoy the excitement of the gaming and hospitality industry while advancing your skills alongside a supportive team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee daily hotel operations, including Front Desk, Reservations, Transportation, and Bell Services.
• Lead, develop, and motivate hotel staff. Responsible for hiring, training, scheduling, performance management, and professional development.
• Ensure all employees deliver consistent, world-class guest service and maintain a polished, professional demeanor at all times.
• Collaborate closely with Player Services and other departments to coordinate guest needs and ensure a seamless experience across the property.
• Personally engage with guests to provide assistance, recommendations, and personalized service that reflects the Chamonix standard.
• Review and approve schedules, timecards, and departmental staffing to maintain optimal coverage.
• Lead and participate in management meetings to set goals, resolve issues, and communicate expectations clearly.
• Ensure employees are informed of company and department policies, and reinforce adherence to service and operational standards.
• Act as a hands-on support leader, stepping in to assist in any department as needed to ensure smooth operations.
• Maintain compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, and all internal policies and procedures.
• Promote a clean, organized, and safe work environment throughout hotel operations.
• Demonstrate consistent and reliable attendance to support team performance and guest satisfaction.
• Perform additional duties and special projects as assigned.

QUALIFICATIONS:

• Strong customer service and leadership skills with the ability to inspire high-performing teams.
• Excellent communication, organization, and problem-solving abilities.
• Proven track record of success in fast-paced hospitality environments.
• Ability to multitask effectively and remain calm under pressure.
• Flexibility to work weekends, holidays, and variable shifts, including overnights if required.
• Professional, guest-focused demeanor with a commitment to excellence.
• Bachelor’s degree in Hospitality Management or related field preferred; equivalent experience accepted.
• Three (3)+ years of hotel or front desk management experience required.
• One (1)+ year of supervisory or leadership experience required.
• Must hold or be able to obtain a valid State of Colorado Gaming License.

PHYSICAL DEMANDS:

Essential duties primarily involve standing while completing paperwork or using a computer, and routine kneeling, squatting, bending, and crouching with standard breaks. Essential duties involve frequent brisk walking, climbing stairs, stretching, reaching, lifting, and pushing materials, supplies, and equipment. Essential duties require lifting up to 30 pounds, and working a flexible workweek, including weekends and holidays, with overtime hours occasionally required. 

COMPENSATION AND BENEFITS:

$80,000+ based on experience

Full House Resorts provides a robust benefits package for all employees and eligible family members, including:

• Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision coverage.

For the employees, Full House Resorts provides: 

• Financial Security: Life insurance, disability coverage, and supplemental benefits.
• Retirement Savings: 401(k) plan with company matching after one (1) year of service.
• Paid Time Off: Generous PTO program.
• Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park.
• Wellness Perks: Complimentary local gym membership.
• Professional Growth: Tuition reimbursement and career development opportunities.
• Exclusive Discounts: Employee savings on hotel and resort services.