Hotel Receptionist – Abilene, TX

Hotel Receptionist – Abilene, TX

The Hotel Receptionist is responsible for providing excellent guest service and ensuring smooth front desk operations. This role handles guest check-ins and check-outs, reservations, inquiries, and payment transactions while creating a welcoming and professional atmosphere.

Responsibilities

• Welcome guests and provide friendly, professional customer service.

• Process guest check-ins and check-outs efficiently.

• Manage reservations, room assignments, and guest requests.

• Respond to inquiries and assist with concerns or complaints.

• Communicate clearly with guests and coordinate with other hotel departments.

• Handle payments, financial transactions, and front desk records accurately.

• Maintain organized front desk operations and ensure guest information is properly documented.

• Use hotel management software and office applications to complete daily tasks.

• Resolve routine issues promptly and escalate complex concerns when necessary.

Qualifications

• High school diploma or equivalent.

• Previous experience in a hotel or related field preferred.

• Familiarity with hotel management software and Microsoft Office applications.

• Strong customer service and communication skills.

• Ability to multitask, stay organized, and handle guest concerns professionally.

• Reliable and flexible to work the required afternoon shift, including weekdays and weekends.

Compensation & Benefits

Full-time employees may qualify for the following benefits after an initial waiting period:

• Daily Pay option, subject to applicable terms

• Medical, dental, and vision coverage

• Short-term and long-term disability insurance

• Term life and AD&D insurance

• Paid time off

• Employee Assistance Program

• 401(k) retirement plan