Hotel Reservation Agent
Career CenterPlacerville, California
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Overview
Schedule
Full-time
Career level
Senior-level
Job Description
JOB SUMMARY
Reservation agents work in a call center environment for the resort and take incoming calls for guests inquiring about the resort. They are friendly and efficient, helping guests find the right accommodations to fit their needs, suggesting different packages or amenities that the resort may offer and asking questions to help determine what the guest needs.
DUTIES AND RESPONSIBILITIES
- Assist guests in making room reservations. Cancellations and modifications are also handled by this position.
- Must be comfortable with phone work and data entry.
- Listen and respond to guest inquiries using a positive, clear speaking voice.
- Answer questions and offer assistance to provide guest satisfaction.
- Relay accurate information to guests regarding hours of operation, Hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
- Answer calls and process requests from guests. Make, return and follow-up on calls to maintain proper communications with guests, departmental staff and management staff.
- Book, cancel, or otherwise modify room reservations as per the requests of our customers.
- Assist guests with questions or problems they may have regarding their room or account in person, or on the telephone.
- Performs all other duties as assigned.
QUALIFICATION REQUIREMENTS
- Previous casino/hotel industry experience preferred.
- High school diploma or general education degree (GED) preferred.
- Must be able to maneuver in hotel areas, up and down stairs and reach above shoulder level
- Must be able to work in areas containing second-hand smoke
- Ability to perform duties with a sense of urgency
- Must be able to walk, stand, and work on hand and knees for long periods of time
- Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 10 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
- Must be at least 18 years of age.
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FAQs About Hotel Reservation Agent Jobs at Career Center
What is the work location for this position at Career Center?
This job at Career Center is located in Placerville, California, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Career Center?
Employer has not shared pay details for this role.
What employment applies to this position at Career Center?
Career Center lists this role as a Full-time position.
What experience level is required for this role at Career Center?
Career Center is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Career Center?
You can apply for this role at Career Center either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.