Hotel Reservations Agent - Witham Family Hotels

Are you a customer-focused, detail-oriented professional looking for a rewarding seasonal opportunity in beautiful Bar Harbor, Maine? Witham Family Hotels is seeking a Full-Time Seasonal Hotel Reservations Agent to join our dynamic Central Reservations Team.

In this important role, you'll assist guests by answering questions, booking and modifying reservations, and delivering a seamless, friendly booking experience across multiple properties. If you enjoy working in a fast-paced, guest-first environment and thrive as part of a collaborative team, we'd love to hear from you!

You'll support reservations for the following properties:

• Atlantic Oceanside Hotel & Event Center
• Bar Harbor Motel
• Acadia Inn
• Bar Harbor Grand Hotel
• Bar Harbor Villager Motel
• Bayview Hotel

At Witham Family Hotels, we are dedicated to creating unforgettable experiences for our guests while fostering a family-like environment for our team. Proudly recognized as one of the Best Places to Work in Maine since 2022, we uphold our core values of kindness, respect, inclusion, empowerment, excellence, integrity, and family.

We are an equal opportunity employer, and we believe our strength lies in our differences.

Position Details:

• Status: Full-Time, Seasonal spring through fall
• Location: Onsite at the Bar Harbor Inn and Spa (not a remote position)
• Wage: Starting at $18/hour
• Schedule: Shifts vary and include evenings, weekends, and holidays

What You May Not Know Is That We Also Offer Amazing Benefits and Perks:

• Paid Personal Leave (PPL): Earn 1 hour for every 40 hours worked during the calendar year
• Teladoc Virtual Care: Access medical experts 24/7 for a $30 monthly charge, with $0 copay. Family members may be added for an additional cost
• Dental and Vision Insurance: Our dental plan is amazing—it's a gem. You get up to 4 cleanings a year and more. We pay 80% of the cost. We also now offer a vision insurance plan
• End of Season Bonus
• Heating savings program: In partnership with Irving and Dead River—save on heating oil and propane
• Core Values Program: Earn points for branded swag
• Referral Bonus: Up to $1,000 per new full-time employee you refer
• Discounts: Hotel stays, dining, and spa services at our properties and selected New England Inns & Resorts collection hotels
• Employee Recognition Programs
• Employee Assistance Program (EAP): Free and anonymous counseling services
• Employee Relief Fund: Financial support for unexpected situations, mostly funded by our awesome teammates
• Annual Flu Shot Clinic
• Witham Family Hotels Gala: An annual event that recognizes YOU
• Community Giving: The Witham Family Hotels Charitable Fund has donated over a million dollars to local organizations

Key Responsibilities:

• Answer incoming guest calls and emails regarding availability, rates, and property details
• Accurately book and modify reservations in the system
• Deliver exceptional customer service by handling inquiries and special requests professionally
• Collaborate with front desk teams to ensure reservation accuracy
• Stay informed about property promotions, policies, and local events
• Process payments, cancellations, and booking adjustments
• Manage group reservations and unique booking needs efficiently
• Address and follow up on guest concerns promptly
• Perform other duties as needed

Skills & Requirements:

• Previous hospitality, reservations, or customer service experience preferred, but not required
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable using computers and learning reservation systems
• Positive, team-oriented attitude
• Reliable and flexible with scheduling

Performance Measurement:

Success in this role will be measured by guest satisfaction, accuracy of reservations, responsiveness, teamwork, and overall contribution to a positive guest experience.

If you're passionate about hospitality and want to be part of a team that creates memorable guest experiences in one of Maine's most beautiful destinations, apply today to join the Witham Family Hotels Reservations Team!