Hotel Reservations (GSCA)

Essential Job Functions:

• Provide superior service to all customers.
• Answer and assist all calls presented within the Guest Services, PBX and Front Desk areas.
• Accurate reservations input into property reservations system.
• Accurate checking in and checking out/posting of hotel guests.
• Responsible for the daily maximization and occupancy and rate goals.
• Responsible for assigning casino patrons to the correct promotion or event blocks along with the appropriate number of entries.
• Responsible for accurate data entry into all hotel and casino systems.
• Complete daily reports and checklists.
• Deliver/sort mail; bulk mailings.
• Notify the Hotel Supervisor of any inventory shortages with room blocks or event blocks.
• Assist in baggage and coat check customer service.
• Greet group guests visiting the property.
• Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
• Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.

Other Job Functions: 

• Perform miscellaneous duties as assigned.
• Maintain complete knowledge of departmental policies, procedures and service standards.

Job Qualifications:

• Experience Required: Guest Service Center Agent or similar experience.
• Education Required: High school diploma or equivalent.
• Skills, Knowledge and/or Abilities Required: Professional and positive demeanor. Excellent customer service skills, outstanding verbal and written skills, detail oriented.  Ability to communicate clearly and accurately with all external & internal customers. Must be able to work weekends, evenings and holidays.  Knowledge of hotel and casino system helpful.  Able to prioritize tasks and adapt to change as necessary. Strong computer skills.
• Licenses, Certifications, Bonding, and/or Testing Required: Indiana Gaming Commission Occupational License – Level 2.
• Other Specialized Requirements: Must be able to pass Rising Star Hotel Comping Test.