Hotel Restaurant Supervisor - Flexible Schedule

Job Description Job Title: Restaurant SupervisorReports to: Restaurant ManagerWhat's Your JQ? MJ Hotels Want to Know. What's Your JQ? MJ Hotels Want to Know. (youtube.com)N.B. This position requires applicants to already have work authorization for the United States of America.Position Summary: The primary responsibility of the Restaurant/Food & Beverage Supervisor is to assist the Restaurant/F&B Manager with the daily operations of the hotel's F&B outlets. He or she oversees F&B personnel and assist in resolving guest inquiries/concerns. They represent management in the absence of the department manager. The supervisor is responsible for ensuring that guest interactions with F&B associates are handled properly and intercedes when necessary. Experience & Education:2 years of experience in a food & beverage outlet

Experience in hospitality a plus

High School diploma or equivalent required

ServSafe or Tips certification a plus

Previous supervisory experience preferred Requirements:Work Environment – Ability to work:With various pieces of equipment such as a calculator, computer, touch screen monitor, printer, cash register, credit card authorization machines, carpet sweeper/vacuum, broom, various beverage dispensing machines and other dining room equipment

Ability to work with computers and various software's i.e. Microsoft products, brand software

Under variable temperature conditions

Under variable noise levels

Outdoors/IndoorsAround chemicals, fumes and or odor hazards

Around dust and or mite hazards Physical Requirements:Long hours are sometimes required

Medium work – Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects

Ability to bend, stretch, twist or reach with your body and arms

Ability to work under variable temperatures and noise levels

Near Vision

• The ability to see details at close range

Ability to stand for long periods of time without sitting or leaning

Ability to walk long distances Mental Requirements: Oral and Written Comprehension and Expression

• Must be able to convey information and ideas clearly in EnglishMust be able to evaluate and select among alternative courses of action quickly and accurately

Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Must work well in stressful, high-pressure situations

Ability to multitask

Must maintain composure and objectivity under pressure

Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the need

Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests

Mathematical Reasoning

• Must be able to work with and understand financial information and data, and basic arithmetic functions

Multilingual helpful Essential Duties & Functions:Approach all encounters with guests and employees in a friendly, service-oriented manner

Maintain regular attendance, as required by scheduling, which will vary according to the needs of the hotel

Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working

Always comply hotel's policies and procedures to encourage safe and efficient hotel operations

Positively interact with hotel guests

Supervise food & beverage/restaurant personnel

Assist in training of all positions within dining outlets

Respond to guest complaints in a timely manner

Keep immediate supervisor fully informed of all problems or matters requiring his or her attention

Monitor all phases of loss prevention in the Food & Beverage department

Participate in department meetings on a regular basis

Monitor quality of service and food and beverage

Ensure preparation of required reports

Ensure compliance with all local liquor laws, and health & sanitation regulations

Ensure departmental compliance with its policies and procedures

Ensure that all side work is completed before shift employees leave property

Ensure that all restock and cleaning are performed at close of shift

Ensure quality of Outlets offerings

Must be able to perform all restaurant duties

Be up to date on all guest services, promotions and events in the HotelSupervise staff including; interview, hire, schedule, train, develop, empower, coach & council, recommend and conduct performance and salary reviews, resolve problems, provide open communications, recommend discipline & termination as appropriate

Assist in preparing weekly payroll and tip distribution sheets

Check and respond to electronic communications in a timely fashion

Submit maintenance reports/requests to Engineering DepartmentAbility to stand for long hours Non-Essential Duties:Attend department and hotel meetings

Other duties as assigned