Position Summary
The Sales & Front Desk Coordinator is a dual-role position supporting both the hotel’s sales efforts and front desk operations. This role assists with administrative sales tasks while also providing excellent guest service at the front desk. The ideal candidate is organized, customer-focused, and able to balance administrative responsibilities with guest-facing duties.
Key Responsibilities
Sales & Administrative Support
- Assist the Director of Sales with preparing proposals, contracts, and group/event documentation
- Maintain organized and up-to-date sales files and records
- Coordinate communication between sales and hotel departments to ensure smooth execution of group business
- Support group bookings by entering rooming lists, pre-blocking rooms, and preparing welcome materials
- Assist with creating reports and tracking sales activity
- Help coordinate details for group arrivals and events
- Conduct basic site tours of the hotel as needed
- Respond to sales inquiries and route leads appropriately
Front Desk Responsibilities
- Provide excellent guest service by greeting and assisting guests with check-in and check-out
- Handle guest requests, concerns, and service issues professionally and promptly
- Answer phones and respond to guest inquiries
- Process reservations and updates in the property management system
- Maintain a clean, organized, and welcoming front desk area
- Support overall front office operations as needed
Qualifications
- High school diploma or equivalent required
- Previous hospitality or customer service experience preferred
- Strong communication and organizational skills
- Comfortable working in a fast-paced, guest-facing environment
- Basic computer skills (Microsoft Office; hotel systems a plus)
- Ability to multitask and prioritize effectively
- Positive attitude and team-oriented mindset
- Flexible schedule, including weekends and holidays as needed
What We’re Looking For
- Someone who can switch between admin tasks and guest service without missing a beat
- Friendly, professional, and detail-oriented
- Reliable and comfortable wearing multiple hats in a smaller hotel environment
Benefits
- Health, dental, vision, and life insurance
- 401(k) + Matching
- Paid time off
EEOC Statement
Summit Management Corporation is an equal opportunity employer. We are committed to providing equal employment opportunities for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetic information.
$17 - $19 an hour
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
