Hotel Sales Coordinator / Front Desk Agent - New Bedford Harbor Hotel

Lafrance HospitalityNew Bedford, MA

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Job Description

Welcome to Lafrance Hospitality and New Bedford Harbor Hotel!

We are looking for a dynamic, detail-oriented Full-Time Sales Coordinator / Front Desk Agent to join our team at New Bedford Harbor Hotel. This dual function role is perfect for a hospitality professional who enjoys the energy of the front desk but also has a passion for the strategic side of sales.

As the primary point of contact for our guests and clients, you will play a crucial role in delivering exceptional service while supporting our sales department in driving revenue and managing group business. If you are a multitasking pro with a "guest-first" attitude and a desire to grow into hotel sales management, we want you on our team!

Responsibilities:

Maintain a warm, welcoming and professional demeanor while interacting with all guests and clients while working in both positions.
Check guests in and out of the hotel, ensure proper payment is received, special requests are noted and fulfilled, with accurate information is recorded.
Effectively address and resolve guest problems to increase guest satisfaction.
Sell and coordinate bookings for all market segments.
Maintain an accurate Sales System.
Prepare contracts and proposals while overseeing payments.
Records and files all correspondence for easy retrieval.
Responds to telephone inquiries regarding hotel availability, quoting established group rates and assisting in overall business growth.
Provides weekly reports to necessary departments regarding upcoming scheduled events and hotel needs.
Coordinate and conduct site tours emphasizing features to meet client needs and opportunities to enhance overall satisfaction.
Effectively communicates with all hotel departments on sales and client needs.

Pay: $18.00 - $22.00 Per Hour

Shift: Flexible schedule

Job: Full -Time

keywords: HOTEL, sales, Hotel Sales, Sales Coordinator, Front Desk, Agent, guest services

Requirements

Prior hotel experience 1-2 years
Position is on site
Detail-oriented with excellent interpersonal and communication skills
Flexibility to work a variety of shifts
Ability to meet one-on-one with clients
Prior sales experience is not necessary but would be beneficial

Benefits

PTO & 401K
Health & Dental
Brand Wide Room Discounts
Company Wide Room Discount Program
90 day Review & Annual Review Program
Extensive Room for Growth
Paid Training

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FAQs About Hotel Sales Coordinator / Front Desk Agent - New Bedford Harbor Hotel Jobs at Lafrance Hospitality

What is the work location for this position at Lafrance Hospitality?

This job at Lafrance Hospitality is located in New Bedford, MA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Lafrance Hospitality?

Employer has not shared pay details for this role.

What employment applies to this position at Lafrance Hospitality?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Lafrance Hospitality?

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