Hotel Sales Coordinator

Red Roof Plus Miami AirportMiami, FL

$18 - $18 / hour

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Overview

Remote

On-site

Compensation

$18-$18/hour

Job Description

PositionSummary

TheSalesCoordinatorisresponsibleforsupportingthehotel'ssalesandfront-officeoperationsbymanagingreservations,maintainingaccurateroomratesandtariffs,andprovidingexcellentcustomerservice.Thispositionservesasakeypointofcontactforguests,travelagents,corporateclients,andinternalhoteldepartmentstoensuresmoothreservationprocesses,accuratepricing,andapositiveguestexperience.

KeyResponsibilities

TariffandRateManagement

Maintainandupdateroomrates,tariffs,andpricinginformationacrossreservationplatforms.
Ensureratesareaccurateandconsistentwithapprovedhotelpricingguidelines.
Monitorratechanges,promotions,discounts,andspecialoffers.
Assistwithreviewingratediscrepanciesandcorrectingpricingerrors.
Ensurereservationsystemsreflectcurrentrates,availability,andhotelpolicies.

CustomerService

Respondprofessionallytoguestinquiriesthroughphonecalls,emails,andothercommunicationchannels.
Provideaccurateinformationregardingroomrates,hotelamenities,policies,andservices.
Handleguestconcerns,complaints,andreservation-relatedissuesinatimelymanner.
Maintainafriendly,helpful,andprofessionalattitudewhencommunicatingwithguestsandbusinesspartners.
StrivetoensureguestsatisfactionandmaintaintheservicestandardsofRedRoofPLUS+.

AdministrativeandSalesSupport

Maintainorganizedreservationrecords,reports,anddocumentation.
Assistmanagementwithdailysalesandreservationreports.
Communicatewithtravelagencies,onlinetravelagencies(OTAs),andcorporateaccountsasneeded.
Supportthesalesdepartmentwithadministrativetasksandfollow-ups.
Workcloselywithhotelmanagementandfrontdeskstafftomaximizeoccupancyandrevenueopportunities.

QualificationsandSkills

Previousexperienceinhotelreservations,customerservice,salescoordination,orhospitalitypreferred.
Knowledgeofhotelreservationsystemsandonlinebookingplatforms.
Strongverbalandwrittencommunicationskills.
Excellentcustomerserviceandproblem-solvingabilities.
Goodorganizationalskillsandattentiontodetail.
Abilitytomultitaskandworkinafast-pacedhotelenvironment.
ProficiencyinMicrosoftOfficeandbasiccomputerapplications.
- English and Spanish is a must.

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FAQs About Hotel Sales Coordinator Jobs at Red Roof Plus Miami Airport

What is the work location for this position at Red Roof Plus Miami Airport?

This job at Red Roof Plus Miami Airport is located in Miami, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Red Roof Plus Miami Airport?

Candidates can expect a pay range of $18–$18 per hour for this role.

What employment applies to this position at Red Roof Plus Miami Airport?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Red Roof Plus Miami Airport?

You can apply for this role at Red Roof Plus Miami Airport either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.