Hotel Security Agent

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

About our Brand

More than a group of hotels, the LINE is a creative community built around a sense of discovery - an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. The LINE hotels are both reflective and responsive- shaped by the communities they are part of while also contributing something new to those places. The LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

We are seeking a dynamic Security Agent. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Responsibilities

• Must be courteous and gracious, maintaining a professional demeanor at all times
• Establish and maintain good communication and teamwork with fellow colleagues and other departments within the hotel
• Offer guests an enjoyable experience that conforms to the company's standards of excellence, professionalism and friendliness
• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls, assist guests and employees with respect to safety, security and hotel operations
• Respond to all emergencies on property to include, but not limited to, fire, medical, severe weather and evacuation
• Initiate and follow-up all investigations of crimes committed against property and persons
• Assist ill and injured guests and employees, ensuring documentation and disposition of reports
• Initiate investigations, write incidents and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts
• Watch for suspicious persons entering, exiting, or loitering around building
• Conduct walk through observations of entire hotel
• Promote safe work practices
• Answer security telephone and safety hotline calls and respond in a timely manner based on priority
• Observe the security monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly
• Maintain accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log
• Take ownership of all service issues brought to your attention by guests
• Maintain an increased awareness of safety issues throughout the hotel
• Participate in scheduled departmental and administrative meetings as requested
• Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
• Be familiar with all safety and emergency procedures including OSHA requirements

Knowledge, Requirements and Skills

1. High-School diploma or GED required

2. One-year hotel or related experience preferred

3. Excellent reading, writing and oral proficiency in the English Language

4. Must possess basic computer skills

5. Knowledge of hotel policy and fire-safety procedures

6. Ability to operated hand held two-way radio and knowledge of ten codes

7. Ability to be persuasive with telephone sales skills

8. Ability to obtain and/or maintain any government required licenses, certificates or permits.

9. Current CPR certification and First Aid training required.

10. General knowledge of city and its attractions

11. Excellent organizational skills and attention to detail

12. Ability to multitask

13. Excellent communication skills

14. Able to handle a large volume of guest interactions in an efficient and courteous manner

15. Proficient in Microsoft Office, Internet

16. Work well under pressure, be a team player

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.