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Hotel Server

Blue Sky Hospitality SolutionsHouston, TX
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Overview

Schedule
Full-time
Career level
Entry-level
Remote
On-site

Job Description

Position:* Server* Date:* February 2019

Reports to:* Food and Beverage Manager

JOB SUMMARY

The Restaurant Server is responsible for greeting guests, taking orders, serve food and beverages, and checking on guest to ensure complete satisfaction.

CANDIDATE PROFILE

Experience

  • * High School Diploma is preferred, one-year hotel food service experience with general knowledge of full service, table-side service and standards.
  • * Must be of legal age to serve alcohol and actively TABC Certified.
  • * Must possess a Food Handlers Certification

    • JOB ESSENTIALS

  • * Presents menu, answers questions, and makes suggestions regarding food and service and/or drink service. Become informed of daily/weekly specials and is able to explain all menu items and methods of cooking/preparation to the guest(s) as requested.
  • * Relays order to kitchen and serves courses from kitchen and service bars.
  • * Serves menu items to guests in a prompt and courteous manner and according to established service standards; times the service of courses to correspond with the dining pace of the guests.
  • * Complete a check back after guest receives meal
  • * Observe guests to respond to any additional requests and to determine when meal has been completed.
  • * Compute bill and accepts payment.
  • * Clears and resets tables at conclusion of each course and completely resets table in a timely manner after guest(s) departs.
  • * Complete of all opening, running (during service time), and closing sidework assigned each shift.
  • * Assist co-workers when needed throughout the shift.
  • * Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines.
  • * Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift.
    • Reports all accidents and injuries in a timely manner.
  • * Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively
  • * Perform any other job-related duties as assigned

    • Other

  • * Knowledgeable of hotel facilities, the hotel area and services to assist guests as appropriate.
  • * Ability to prioritize, organize and follow up
  • * Ability to read, speak and understand the English language in order to communicate with guests
  • * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • * Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • * Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

    • •* Comply with attendance rules and be available to work on a regular basis. Able to work varied shifts, including Weekday Evenings, weekends and holidays.

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    FAQs About Hotel Server Jobs at Blue Sky Hospitality Solutions

    What is the work location for this position at Blue Sky Hospitality Solutions?
    This job at Blue Sky Hospitality Solutions is located in Houston, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
    What pay range can candidates expect for this role at Blue Sky Hospitality Solutions?
    Employer has not shared pay details for this role.
    What employment applies to this position at Blue Sky Hospitality Solutions?
    Blue Sky Hospitality Solutions lists this role as a Full-time position.
    What experience level is required for this role at Blue Sky Hospitality Solutions?
    Blue Sky Hospitality Solutions is looking for a candidate with "Entry-level" experience level.
    What is the process to apply for this position at Blue Sky Hospitality Solutions?
    You can apply for this role at Blue Sky Hospitality Solutions either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.