Hotel Staff Accounting Clerk

Position Summary

The Hotel Staff Accounting Clerk supports the Finance Department by ensuring accurate revenue reporting, timely accounts receivable billing, and compliance with contractual deposit requirements. This role performs daily income audit functions, maintains A/R and deposit balances, responds to chargebacks, and professionally manages guest billing inquiries. The position works closely with the Sales and Catering team and requires proficiency in Full Service Marriott PMS (FSPMS), ProfitSword, and the Toast POS system.

Essential Functions

Income Audit

• Perform daily income audit to validate room, tax, food and beverage, and miscellaneous revenues
• Balance daily reports, research discrepancies, and complete daily system close
• Ensure accuracy of revenue postings from FSPMS, Toast POS, and related systems

Accounts Receivable, Billing & Deposits

• Prepare and maintain guest, group, and city ledger billings
• Monitor and reconcile group and event deposits per contractual schedules, coordinating with Sales and Catering to ensure timely receipt and proper application
• Reconcile A/R balances and assist with aging reviews and follow‑up
• Ensure billing documentation is complete and compliant with brand and internal standards

Guest & Internal Communication

• Handle guest calls related to folios, invoices, billing inquiries, and account disputes
• Serve as a liaison between Finance, Front Office, and Sales to resolve billing issues

Chargebacks

• Respond to credit card chargebacks and billing disputes by researching transactions, compiling and submitting required documentation per brand and processor requirements, and tracking activity through resolution

Systems, Reporting & Controls

• Utilize Full Service Marriott PMS (FSPMS) for folio research, billing, deposit application, and revenue verification
• Reconcile food and beverage revenues using the Toast POS system
• Use ProfitSword to support daily and periodic financial reporting
• Assist with month‑end close, audit requests, and financial reviews
• Respond to Internal Audit requests and provide required documentation and support as needed
• Maintain compliance with Marriott brand standards, internal controls, and confidentiality requirements

Qualifications

Required

• 1-3 years of hotel accounting experience
• Working knowledge of income audit, accounts receivable, and deposit tracking
• Proficiency in Full Service Marriott PMS (FSPMS)
• Experience using ProfitSword
• Strong attention to detail and organizational skills
• Professional telephone presence and guest‑service mindset

Preferred

• Full‑service Marriott hotel experience
• Experience with Toast POS or similar restaurant POS systems
• Degree or coursework in Accounting, Finance, or Hospitality Management
• Experience supporting group billing and Sales & Catering processes

Core Competencies

• Financial accuracy and attention to detail
• Ability to meet strict daily deadlines
• Strong communication and cross‑department collaboration
• Guest‑focused problem solving
• Ability to work independently and as part of a team

Benefits

We offer competitive wages and a comprehensive benefits package for full-time associates, including:

• Competitive wages

• Medical, dental, and vision insurance

• Life insurance and short/long-term disability options

• 401(k) with company match

• Tuition assistance

• Discounted hotel room rates

• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest deeply in our associates through training and development at all levels, from interns to executives. Our "Associate First" culture nurtures personal and professional growth within the workplace and beyond. We value work-life balance, diversity, and our commitment to delivering outstanding customer service and quality accommodations in every market we serve.

Concord Hospitality is built on five Cornerstones: Quality, Integrity, Community, Profitability, and FUN! Our associates embody these values and proudly cheer our company motto heard across North America:

"We Are Concord!"

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a "Great Place to Work for All."