House Recovery Specialist I (On-Site)

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function

The House Recovery Specialist I is responsible for negotiating, solving problems, and providing excellent customer service. As part of the Recovery House team, the House Recovery Specialist I will locate and contact homeowners across the country to collect on charged off secured and unsecured mortgage debt. The House Recovery Specialist I will manage House inventory accounts maintaining communication with customers, setting up payments and working settlements.

Principal Duties

• Manage house inventory.

• Pursue solutions to resolve post charge-off and deficiency balance accounts.

• Re-establish and maintain communication with customers to minimize company loss.

• Build and cultivate relationships with the borrowers to help them find ways to make meeting their obligations possible according to the company's standard.

• Negotiate payoffs, settlements, and payment programs according to company guidelines.

• Utilize all available skip tracing tools to locate our borrowers whose current contact information is inaccurate.

• Achieve various numeric standards and goals for servicing accounts without sacrificing quality of service while adhering to state and federal (FDCPA/CFPB) guidelines and consistently representing the Company in a professional manner.

• Performs related duties as assigned by supervisor.

Education and Experience Requirements

• High School education required, greater preferred.

• Experience: 1+ years collection experience preferred, with post charge off and/or deficiency balance collections experience a plus.

Knowledge, Skill, and Ability Requirements

• Ability to achieve set goals, meets deadlines, and work in a fast-paced, stressful environment

• Knowledge of collection laws and processes

• Persuasive and professional communication skills

• Strong numeric aptitude, problem solving and analytical skills

• Detailed self-starter who is motivated and organized

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Additional Information:

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We're a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave

• Adoption Assistance

• Tuition & Certification reimbursement

• Employee Mortgage Loan Program

• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you'll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)

• Matching Gifts Program - dollar-for-dollar up to $1,000

• Access to grants, nonprofit resources, and volunteer opportunities

• More than $6,000,000 donated since 2020

• 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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