Job Description: As a Housekeeping/Room Attendant at our Courtyard Hotel, you will play a crucial role in maintaining cleanliness, organization, and guest satisfaction. You will ensure that our guest rooms and public areas are impeccably cleaned and prepared to meet Marriott's high standards.
Qualifications:
- Previous experience in a housekeeping or cleaning role within the hospitality industry is preferred but not mandatory; training will be provided.
- Attention to detail and the ability to follow established cleaning procedures and standards.
- Physical stamina and the ability to perform physical tasks, including lifting, bending, and standing for extended periods.
- Strong communication skills and a guest-focused mindset.
*Work Schedule: This position may require flexibility in scheduling, including evenings, weekends, and holidays, to accommodate the hotel's operational needs*
Key Responsibilities:
Room Cleaning and Maintenance:
Clean and tidy guest rooms according to established procedures and standards, including making beds, replenishing amenities, and ensuring a neat appearance.
Report any maintenance issues, damages, or safety hazards in rooms to the supervisor promptly.
Public Area Maintenance:
Ensure cleanliness and organization in public areas, including corridors, lobby, and other guest areas.
Assist in maintaining cleanliness in back-of-house areas as required.
Guest Interaction and Service:
Provide courteous and attentive service to guests, responding promptly to their requests or inquiries.
Uphold a friendly and welcoming demeanor, contributing to a positive guest experience.
Adherence to Standards:
Adhere strictly to Marriott cleanliness and service standards, following all established procedures and guidelines.
Maintain high levels of cleanliness and attention to detail in all assigned areas.
Physical Requirements:
Must be able to sit, stand, and walk for long periods of time. Light work – exerting up to 40 pounds of force occasionally, and/or 40 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Benefits:
Dental insurance
Health insurance
Life insurance
Vision insurance
401(k) + Matching
Paid time off
EEOC Statement: Courtyard Memphis Downtown is an equal opportunity employer. We are committed to providing equal employment opportunities for all employees and applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetic information. In accordance with applicable federal, state, and local laws, we do not discriminate based on these factors. Summit Management Corporation fully supports the principles of equal employment opportunity and is dedicated to maintaining a diverse and inclusive workforce.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.