Housekeeping Inspector | Field & Stream Lodge Co. | Bozeman, MT

Field & Stream Lodge Co.

Field & Stream Bozeman is your new gateway to Big Sky Country. Situated just one mile from downtown, our lodge is designed to be a gathering place for friends, families, experts, and amateurs. We're the perfect home base for your next adventure-fishing, hunting, skiing Bridger Bowl, or hiking the "M" trail.

Pay Range: $23.00 - $24.00 Hourly

What's In It for You

• Gifted PTO Policy and 7 paid holidays at double pay.
• Paid Parental Leave.
• Tuition reimbursement opportunities - when you grow, we grow!
• Generous health, dental and vision insurance, plus 401(K)
• Comprehensive onboarding and training plan to set you up for success.
• Coaching, feedback, and mentorship to develop yourself and your team.
• Personalized development plan to fit your individual role and career goals.
• Leadership courses to improve your personal and interpersonal effectiveness.

What You'll Do

• Inspect guest rooms and/or suites to ensure furnishings, linens, and equipment are clean and in good repair to meet guest satisfaction. May upgrade to premium room type when available.
• Analyze guest satisfaction reports and develop action plans to improve scores. Prepare reports and communicate results to the hotel's management.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Report, turn-in, and/or log all log and found items.
• May assist in cleaning hotel guest rooms and public areas.
• May assist with deep cleaning projects.
• May assist with other duties as assigned.

Essential Experience/Aptitudes:

• Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding.
• Must have High school diploma or equivalent vocational training.
• 2-4 years' experience as hotel Room Attendant.

Desired Skills/Experience:

• Knowledge of proper cleaning techniques, requirements and use of equipment
• Knowledge of safe and proper chemical handling
• Ability to: a) maintain hotel standards, policies and procedures, b) prioritize and organize work assignments, direct performance of assigned staff and follow up with corrections where needed.
• Punctuality and regular and reliable attendance.
• Interpersonal skills and the ability to work well with co-workers and the public.
• Demonstrated ability to train staff and ensure high level of customer service.

Essential Physical Abilities:

• Carrying or lifting items weighing up to 10 pounds and handle objects with hands
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling
• Communicating with other people

Non-Negotiables (Our Core Values)

• SERVE OTHERS.

• LIVE 360.

• BUILD A POSITIVE TEAM.

• COMMUNICATE.

• BE WILDLY PASSIONATE.

• TAKE OWNERSHIP.

• LEARN + INNOVATE.

• EMBRACE CHANGE

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels' community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won't be tolerated. It's also illegal.

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.