Housekeeping Lobby Attendant (Overnight) - Buena Vista Suites Hotel

Scope of Position

The Overnight Lobby Attendant is responsible for maintaining the cleanliness, safety, and overall appearance of the hotel's public area during overnight hours. This role ensures a welcoming and well-kept environment for guests arriving late, departing early, or using common areas after hours.

Position Requirements

• Professional demeanor appropriate for a resort environment.
• Previous housekeeping / lobby attendant experience preferred.
• Able to work cohesively as part of a team with minimum supervision.
• Able to focus attention on guest needs.
• Adhere to safety, rules, and company policies.
• Effective at listening to, understanding, clarifying and responding to the concerns and issues raised by guests.
• Knowledge of proper chemical handling, cleaning techniques and use of equipment/ machinery.

Responsibilities

• Provide upkeep to the lobby areas to ensure they are clean and presentable.
• Clean and sanitize all lobby and public spaces, including floors, furniture, restrooms, hallways, and elevators.
• Vacuum, sweep, mop, dust, and polish surfaces as needed.
• Replenish supplies in public restrooms and lobby areas.
• Maintain housekeeping closets and storage areas in an organized manner.
• Maintain the cleanliness of entrances, and exterior hallways.
• Inspect the condition of furniture for tears, rips, and stains and report damages.
• Ability to assist guests with inquiries and requests while in the lobby.
• Ability to keep the back area of Front Desk neat and clean.
• Ability to complete special projects, as assigned, including regular deep cleaning.
• Ensure that the hotel, guests, and associates are maintained in a clean, safe and secure environment.
• Perform any other reasonable duties as required by management.

Education

• High school diploma

Skills and Abilities

• Ability to communicate in the English language (Second language is a plus).
• Able to work flexible schedules including holidays and weekends.
• Able to perform multiple tasks.
• Good interpersonal skills

Physical Requirements

• Physical agility and ability to move quickly in confined spaces.
• Also requires standing/walking/reaching and bending throughout shift.
• Ability to push / pull 100lbs.
• Ability to lift 50lbs.
• Think clearly in high stress and intense situations.
• Ability to multitask and give direction under pressure.
• Stand or walk for extended periods of time.
• Work in areas of high heat and humidity.