Housekeeping Manager- Hyatt Centric Wall Street Hotel

Blue Sky Hospitality SolutionsNew York, NY

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Director

Remote

On-site

Benefits

Health Insurance

Paid Holidays

Paid Vacation

Job Description

Position: Housekeeping Manager

Reports: Director of Housekeeping

JOB SUMMARY

Ensure that the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

EXPERIENCE

* 2+ years supervisory experience, with at least 3 years in housekeeping management.

* High School Diploma or equivalent required, bachelor's degree preferred.

* Experience managing in-house operated laundry operations.

JOB DESCRIPTION

* Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.

* Advanced knowledge of brand's reward program.

* Maintain lost and found logs and storage. Follow up with guest email on this regards promptly

* Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.

* Maintain hotel par levels of inventory by conduct periodic inventory of guest supplies, small equipment and linen as required..

* Willingness to “pitch-in” and help co-workers with their job duties and be a team player- close shift with all task completed .

* Able to observe and detect signs of emergency situations. Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates.

* Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including, but not limited to the following statues and their comparable state and local laws.

* Operate department pursuant to OSHA requirements and guidelines.

* Able to establish and maintain effective working relationships with associates and customers.

* Act as Manager on Duty per schedule. & be punctual

* Able to make sound business decisions and take action quickly based on previous experience and good judgment.

* Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.

* Command of the English language both written and verbal.

* Ensure departure / checkout, guest service, and telephone service, while ensuring all brand standards are being applied.

* Implement company and franchise programs.

* Prepare forecasts and reports and assist in the development of the room's budget.

* Monitor and maintain the front office systems and equipment to ensure their optimum performance.

* Track guest satisfaction surveys and maximize usage of the guest response tracking system.

* Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.

* Ensure all Housekeeping Quality Standards are complied with and are consistently applied.

* Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.

* Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.

* Develop strong relations with the Front Office team to discuss and implement sell out strategies to continually improve occupancy levels and revenues.

* Regular attendance in conformance with the standards is essential to the successful performance of this position.

* Comply with attendance rules and be available to work on a regular basis.

Perform any other job related duties as assigned.

PHYSICAL DEMANDS

Some lifting may be required. This position may require 75%+ or more of time on their feet.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Benefits:

Health insurance

Employee Plum Benefits discount

Sick/ Personal Days

Vacation

Holiday Pay

Bereavement Pay

Paid Leave

401(k)

Competitive Wages

Career Advancement Opportunities

Monthly Staff Recognition

• Complimentary Shift Meal

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FAQs About Housekeeping Manager- Hyatt Centric Wall Street Hotel Jobs at Blue Sky Hospitality Solutions

What is the work location for this position at Blue Sky Hospitality Solutions?

This job at Blue Sky Hospitality Solutions is located in New York, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Blue Sky Hospitality Solutions?

Employer has not shared pay details for this role.

What employment applies to this position at Blue Sky Hospitality Solutions?

Blue Sky Hospitality Solutions lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at Blue Sky Hospitality Solutions?

Blue Sky Hospitality Solutions is looking for a candidate with "Director" experience level.

What benefits are offered by Blue Sky Hospitality Solutions for this role?

Blue Sky Hospitality Solutions offers following benefits: Health Insurance, Paid Holidays, Paid Vacation, Paid Sick Leave, and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Blue Sky Hospitality Solutions?

You can apply for this role at Blue Sky Hospitality Solutions either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.