Housekeeping Manager At Camp Creek Resort
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Overview
Job Description
Job Summary
The role of Housekeeping Manager is responsible for leading the housekeeping team while ensuring we meet and exceed the expectations of Forbes. This position is responsible for establishing the workflows of the housekeeping team, constructing standard procedures and quality control plans, and maintaining strong relations with vendors/ suppliers. This position is vital for the success of smooth operations amongst the team.
Primary Responsibilities & Essential Functions
- Direct and assign all housekeeping operations to ensure cleanliness stands, safety regulations, St Joe policies, and Forbes expectations are met or exceeded
- Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met
- Inspect the environment within the organization to ensure it meets the minimum best practice throughout the organization
- Develop minimum standards for prospective members of the department and minimum standards for rating the work
- Listen to customers' complaints and ensure that the complaints are addressed efficiently and effectively
- Investigating and addressing complaints regarding poor housekeeping service
- Responsible for ensuring dirty laundries are timelessly and appropriately cleaned
- Regularly taking inventory of cleaning supplies and ordering supplies as needed
- Maintain positive working relationships with guests, suppliers, and managers across all departments
- Monitor and ensure compliance with all safety regulations and operational procedures
- All other duties as assigned
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