Housekeeping Manager - Caribe Royale Orlando Hotel

Scope of Position

The Housekeeping Manager will be responsible for managing the daily shift operations of the Housekeeping Department. He/she will direct and work with associates to ensure that property guestrooms, public space and associate areas are clean and well maintained. This role requires strong leadership skills, attention to detail, and a commitment to delivering excellent service to both guests and internal associates.

Position Requirements

• Minimum 2-3 years of Housekeeping Manager experience in a hotel or equivalent.
• Professional demeanor appropriate for a resort environment.
• Ability to communicate clearly with guests and associates.
• Ability to handle a multitude of tasks in an ever-changing environment.
• Effective at listening to, understanding, clarifying, and responding to the concerns and issues raised by guests.
• Ability to operate a motor vehicle.

Responsibilities

• Approach all encounters with guests and associates in a professional, service-oriented manner.
• Always maintain a professional and high-quality service-oriented environment.
• Supervises daily housekeeping shift operations and verifies compliance with all housekeeping policies, standards, and procedures.
• Schedules are associated according to business demands and monitors associate time and attendance.
• Verify guest room status is communicated to the Front Desk in a timely and efficient manner.
• Conduct periodic departmental audits to ensure adherence to all standards.
• Verify stock inventory to confirm adequate supplies.
• Supports and supervises an effective inspection program for all guestrooms and public spaces.
• Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Verifies all associates have proper supplies, equipment, and uniform.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
• Collaborates with the Director of Housekeeping on ways to continually improve departmental performance.
• Assist with recruiting, hiring, training and performance management, motivation and succession planning for all leaders and associates.
• Actively participate in daily briefings and meetings.
• Participate proficiently in functions outside one's department when called upon.
• Perform other duties as assigned by management.

Education

• High school diploma or GED; 2 years' experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.

Skills and Abilities

• Ability to communicate in the English language. Second language is a plus.
• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Knowledge of proper chemical handling, cleaning techniques and use of equipment, machinery.
• Experience using software programs such as Microsoft Office (Word, Excel, and Outlook).

Physical Requirements

• Able to work in a fast-paced environment.
• Must be physically fit to lift, pull, and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.