Housekeeping Manager

Position Summary/ Objective:

Reporting directly to the Managing Director, the Housekeeping Manager at Grand Pacific Resorts, Inc. is responsible for overseeing all aspects of housekeeping operations to ensure exceptional guest experiences. This role requires leadership in resolving guest concerns, maintaining standards, and facilitating effective communication between departments. The Housekeeping Manager must exhibit excellent judgment and creativity in problem-solving, while upholding the values and policies of Grand Pacific Resorts, Inc.

Primary Essential Functions:

• Uphold the values, expectations, policies, and procedures outlined in the Grand Pacific Resorts, Inc. Employee Handbook, demonstrating effective communication and emotional intelligence in interactions with staff.
• Provide exemplary customer service, addressing guest/owner concerns promptly and effectively to ensure satisfaction, putting people first and demonstrating emotional intelligence.
• Coordinate with the Maintenance and Front Office teams to ensure seamless operations and guest experiences, fostering collaboration and innovation.
• Utilize labor forecast and labor tracking reports to schedule employees within budgetary guidelines, demonstrating objective problem-solving.
• Manage housekeeping staff scheduling, payroll, and training to maintain operational efficiency and service standards, emphasizing innovation and creativity in training methods.
• Ensure departmental adherence to company policies, procedures, and standards, emphasizing effective communication and collaboration.
• Facilitate ongoing coaching, training, and development for housekeeping staff, focusing on emotional intelligence, and putting people first.
• Coordinate emergency procedures and ensure staff readiness to respond effectively, demonstrating effective communication and leadership during emergencies.
• Prepare reports, handle special projects, and assist the Managing Director as needed, showcasing effective communication and problem-solving skills.
• Conduct all responsibilities ethically and professionally, maintaining consistent attendance and performance standards, while upholding the values of Grand Pacific Resorts, Inc.