Housekeeping Manager - Embassy Suites By Hilton Birmingham

Why Join Us:

At Embassy Suites by Hilton Birmingham, we know that exceptional guest experiences are built on a foundation of cleanliness, quality, and consistency. As Housekeeping Manager, you will lead and administer all housekeeping operations, ensuring the overall cleanliness and product quality of the hotel in alignment with Hilton standards.

This is a key leadership role responsible for driving operational excellence, financial performance, and team engagement. Through your leadership, you will cultivate a culture rooted in Hilton's Values-delivering service with integrity, accountability, and a strong sense of urgency-while consistently exceeding guest expectations.

Role Summary:

The Housekeeping Manager is responsible for managing and directing daily housekeeping operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. This includes oversight of guest rooms, public spaces, back-of-house areas, and laundry operations, ensuring all areas meet established cleanliness, service, and product quality standards.

You will lead all aspects of departmental performance, including labor management, budgeting and forecasting, inventory control, quality assurance, and team member development. As a member of the hotel leadership team, you will partner cross-functionally to ensure seamless operations, timely room readiness, and an elevated guest experience.

Key Responsibilities

Operational Leadership & Execution

• Manage and administer all housekeeping operations to ensure cleanliness, service, and product quality standards are consistently met.

• Ensure guest rooms and public areas are clean, well-maintained, and available in a timely and efficient manner.

• Oversee daily systems use and departmental operations, including room assignments, inspections, and workflow efficiency.

• Establish and enforce policies, procedures, and brand standards in alignment with Hilton requirements.

• Conduct routine inspections and implement corrective actions to maintain the highest quality standards.

Financial & Business Management

• Manage departmental budgets, including labor, supplies, and expenses, to achieve financial targets.

• Lead forecasting, scheduling, and productivity management to optimize labor efficiency.

• Monitor inventory levels and control costs related to linens, cleaning supplies, and guest amenities.

• Drive operational efficiencies while maintaining service excellence and brand standards.

Leadership & Talent Development

• Recruit, interview, train, and develop housekeeping team members.

• Supervise, schedule, counsel, and evaluate team performance, providing ongoing coaching and feedback.

• Foster a culture of accountability, recognition, and continuous improvement.

• Lead by example with a hands-on approach, supporting the team during high-demand periods.

Guest Experience & Service Excellence

• Ensure a high level of guest satisfaction through attention to detail and quality assurance.

• Respond to and resolve guest concerns related to housekeeping in a timely and professional manner.

• Partner with Front Office to ensure accurate room status and seamless guest check-in/out experiences.

• Monitor guest feedback and implement service improvements as needed.

Compliance, Safety & Quality Assurance

• Ensure compliance with all federal, state, local, and company health, sanitation, and safety standards.

• Oversee proper usage, handling, and labeling of cleaning chemicals and hazardous materials.

• Maintain accurate records for inspections, maintenance requests, and lost and found.

Collaboration & Strategic Partnership

• Partner with Engineering/Property Operations on maintenance, repairs, and capital improvement projects.

• Collaborate with Laundry and other departments to ensure operational efficiency and service delivery.

• Participate in leadership meetings and contribute to hotel-wide initiatives and performance goals.

Requirements & Qualifications

• High school diploma or GED required; hospitality or business-related education preferred.

• Minimum 3-5 years of housekeeping experience in a hotel environment, with at least 2 years in a leadership role.

• Demonstrated ability to manage operations, drive performance, and lead teams effectively.

• Strong organizational, communication, and problem-solving skills.

• Ability to manage multiple priorities in a fast-paced, service-driven environment.

• Flexibility to work varied schedules, including evenings, weekends, and holidays.

Preferred Skills

• Experience in a Hilton-branded or full-service hotel environment.

• Familiarity with Hilton systems and operational standards.

• Experience with budgeting, forecasting, and labor management.

• Proven track record of improving guest satisfaction and operational efficiency..

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality- We're passionate about delivering exceptional guest experiences.
• Integrity- We do the right thing, all the time.
• Leadership- We're leaders in our industry and in our communities.
• Teamwork- We're team players in everything we do.
• Ownership- We're the owners of our actions and decisions.
• Now- We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all.