Housekeeping Manager
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Overview
Job Description
Pay Range: $65,500 - $68,000 + Bonus Eligible
Relocation Assistance is Available.
Driving is required for this position; screening will be required.
This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.
JOB SUMMARY
Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 2years'experiencein the housekeeping or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required
CORE WORK ACTIVITIESManaging Housekeeping Operations and Budgets
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
Inspects guestroomson a daily basis.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Inventories stock to ensure adequate supplies.
Supports and supervises an effective inspection program for all guestrooms and public space.
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Ensures all employees have proper supplies, equipment and uniforms.
Communicates areas that need attention to staff and follows up to ensure understanding.
Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Conducting Human Resources Activities
Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
Schedules employees to business demands and for tracks employee time and attendance.
Ensures employees understand expectations and parameters.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
Observes service behaviors of employees and provides feedback to individuals.
Ensures employee recognition is taking place on all shifts.
Participates in an on-going employee recognition program.
Solicits employee feedback, utilizes an --open door-- policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Participates in employee progressive discipline procedures.
Celebrates successes and publicly recognizes the contributions of team members.
Ensuring Exceptional Customer Service
Sets a positive example for guest relations.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Responds to and handles guest problems and complaints.
Strives to improve service performance.
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We are committed to providing associates with benefits including:
Medical/Dental/Vision Insurance (HSA & FSA available)
Paid Time Off
Paid Sick Leave per Colorado law
Paid Holidays/Paid Floating Personal Days
401(k) Retirement Savings Plan
Employee Stock Purchase Plan
Group Life/Disability Insurance
Tuition Reimbursement
Employee Assistance Program
Travel Discounts, including a family and friends’ rate
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
